Personal Assistant / Customer Service Coordinator

PA2 Assist; Wolverhampton; On-site; GBP 39,000; Full time

Job summary

A leading support services firm in Wolverhampton is seeking a Personal Assistant / Customer Service Coordinator. This full-time role combines administrative support with direct client interaction to ensure smooth operations and high customer satisfaction. Ideal candidates will possess strong organizational skills and have a background in customer service. Salary offered is $52,000 annually.

Qualifications

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Customer service experience required.

Responsibilities

• Serve as the first point of contact for clients.
• Manage calendars, appointments, and scheduling.
• Coordinate customer inquiries and resolve issues.

Skills

Organizational skills

Communication

Customer service

Multitasking

Job description

Overview

We are seeking a highly organized, detail-oriented, and customer-focused individual to serve as a Personal Assistant / Customer Service Coordinator. This role combines administrative support with direct client interaction, ensuring smooth day-to-day operations and a high level of customer satisfaction.

Responsibilities

• Serve as the first point of contact for clients via phone, email, and in-person communication.
• Manage calendars, appointments, and scheduling.
• Coordinate customer inquiries, resolve issues, and escalate concerns when necessary.
• Track and follow up on client requests, ensuring timely completion and communication.
• Support management with project coordination, meeting preparation, and reporting.
• Maintain organized systems for client files, correspondence, and company records.
• Assist with special projects and tasks as assigned.

Qualifications

• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Customer service experience required; administrative or assistant experience preferred.
• Positive, professional, and flexible attitude

Job Type: Full-time

Pay: $52,000.00 per year