PCEO Supervisor Aldershot - HC623021

Hampshire County Council; Waterlooville; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A regional policing authority is seeking a PCEO Supervisor to oversee the daily operations of Front Counters across various stations in Hampshire and the Isle of Wight. The ideal candidate will have supervisory experience and exceptional public service skills. Responsibilities include managing a team and ensuring high standards of service. Benefits include 24 days annual leave, a competitive pension scheme, and opportunities for career progression in a supportive work environment.

Benefits

24 days annual leave

Competitive pension scheme

Wellbeing support

Retail and leisure discounts

Career progression opportunities

Qualifications

• Minimum QCF Level 3 or equivalent work experience.
• Proven experience in supervising staff and performance management.
• Full UK driving license with access to a vehicle.

Responsibilities

• Oversee day-to-day operations of all Front Counters.
• Ensure high levels of public service are maintained.
• Manage a team of Police Contact Enquiry Officers.

Skills

Supervisory experience

Customer service experience

Change management

Microsoft software knowledge

Problem resolution

Education

QCF Level 3 or comparable work experience

Job description

Job Title: PCEO Supervisor - HC623021

Location: Based at Aldershot but also responsible for line management of staff at the following stations – Aldershot, Havant/Waterlooville, Yateley, Petersfield. Travel to different locations across Hampshire and the Isle of Wight (outside of those stations) may also be required.

Salary: SO1 (£37,020.00 - £39,726.00 per annum) - 12.5% shift allowance and 18.47hrs Weekend Enhancement – further information in the Information Sheet

Contract: Full-time

Closing Date: Wednesday 21st January 2026 @23:59 hrs

About the role

Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.

Currently located in 19 Police Stations across Hampshire and IOW, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.

The PCEO Supervisor is responsible for the day to day running of all Front Counters.

You will have line management responsibilities for PCEO’s based out of Aldershot Police Station and when you are the Duty Supervisor, you will have responsibility for all PCEO’s who are on duty throughout Hampshire and the Isle of Wight. You will ensure that a high level of public service is maintained, through regular contact with the team.

We are looking for candidate who:

• Is qualified to QCF Level 3 or has comparable work experience.
• Has proven experience of supervising staff, including welfare, attendance and performance management.
• Has a full UK driving license (please note that you will need access to your own vehicle with business insurance as pool cars will not be available for the required travel between different locations).
• Has proven experience of working in a customer / public service environment.
• Can manage and implement change.
• Can provide advice and guidance to support the resolution of sensitive and complex issues.
• Has knowledge of Windows based Microsoft software and can confidently use IT equipment.

Working as a Police Contact Enquiry Officer Supervisor, you will attract benefits including, but not limited to:

• 24 days annual leave
• Competitive pension scheme
• Excellent wellbeing support including access to the Employee Assistance Programme
• Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card
• Fantastic career progression including development and secondment opportunities

How to apply

Please follow the online application link to apply. You will be required to enter personal details and complete our screening questions. In addition, you will be required to provide evidence against the following competencies.

You should also be aware of the values (courage, respect and empathy, public service).

Contact details for an informal discussion

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.