Payroll Services Assistant

Nottinghamshire; United Kingdom; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A local government authority in Nottinghamshire is looking for a motivated individual to join their Payroll Services department. The successful candidate will support payroll operations, including onboarding, contractual changes, and responding to pay queries. Ideal applicants will have GCSE-level education and strong customer service skills. This role offers a hybrid working arrangement, with frequent requirements to attend the office at County Hall, West Bridgford. The council promotes equality and encourages applications from diverse backgrounds.

Qualifications

• Educated to GCSE level or equivalent.
• Organised with good customer service skills and a positive attitude.
• Good communication, literacy and numeracy skills essential.
• Proficient in the use of Microsoft Office and other IT systems.
• Ability to work to deadlines using own initiative.
• Consistently achieving a high level of accuracy.
• Understanding of Data Protection essential.

Responsibilities

• Action new starters, leavers, and contractual variations accurately.
• Produce contracts and handle maternity administration.
• Respond effectively to general pay queries.
• Serve as the first point of contact for telephone enquiries.

Skills

Customer service skills

Organizational skills

Communication skills

Literacy skills

Numeracy skills

IT proficiency

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Job Description / Person Specification

Salary £25,583 - £26,403 per annum

Type of vacancy Fixed Term

Work pattern Full Time

Duration (Months) 18

Hours per week 37

Work Base County Hall, West Bridgford, NG2 7QP

Working Arrangements Hybrid

Competency Framework Tier 7a

Number of posts 2

Interview dates Thursday 8th of January 2026 and Friday the 9th of January 2026

Closing Date 04 January 2026 23:55

The Payroll Services department at Nottinghamshire County Council are recruiting for an enthusiastic and motivated individual to join our team during an exciting time of change.

This is an exciting opportunity to develop your payroll career where you will be fully trained in all aspects of payroll and transactional HR activities. Whilst an understanding of Payroll would be desirable this is not essential if you have the right ‘can do’ attitude administrative skills.

The job role will include actioning new starters, leavers and contractual variations in an accurate and timely manner, in line with the monthly deadlines. Other administration tasks will include the production of contracts, maternity administration and responding to general pay queries. You will also be the first point of contact for both telephone enquiries and correspondence, responding in an effective and efficient manner. Our customers include Nottinghamshire County Council departments, Schools and Academies, Pensions and other external clients.

This role consists of hybrid working, however there will be an expectation that the post holder attends our current office base at County Hall, West Bridgford on a frequent basis as determined by the needs of the business.

Qualifications

• Educated to GCSE level or equivalent.
• Organised with good customer service skills and a positive and flexible approach to teamwork.
• Good communication, literacy and numeracy skills essential.
• Proficient in the use of Microsoft Office and other IT systems.
• Ability to work to deadlines, in a logical and methodical manner, using own initiative and following agreed procedures.
• Consistently achieving a high level of accuracy.
• Understanding of Data Protection and confidentiality boundaries essential.

Additional Information>

Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and is proud to be accredited as a Disability Confident Leader Organisation.

We encourage applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.