Patient Services Team Leader

R S L Steeper Group Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading medical service provider in Greater London seeks a Patient Services Coordinator Team Lead to join their Prosthetic & Orthotic department. The candidate will oversee the patient service team, manage procurement and stock control, and ensure first-class customer service. This role requires strong organizational skills, customer service experience, and the ability to lead a team effectively. The company values innovation and aims to create significant impacts in patients' lives through their services and products.

Qualifications

• Experience in a customer service environment.
• Ability to manage procurement processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead the patient service coordinators and stores administration.
• Oversee procurement and stock control.
• Deal with enquiries efficiently.

Skills

Team leadership

Customer service

Administration

Job description

About the Role

We currently have a vacancy for a motivated team player to join our company as a Patient Services Coordinator Team Lead, working within our Prosthetic & Orthotic department at the Royal National Orthopaedic Hospital, Stanmore.

The successful candidate will assist in the organisation of the patient service team reporting into the combined service manager, providing first‑class customer service and comprehensive administration services to ensure the procurement and delivery of a well‑coordinated and busy service.

Your Duties and Responsibilities

• Provide team lead for both the patient service coordinators and stores administration for both Prosthetic and Orthotic departments.
• Oversee procurement for the department, including high‑value items and the loaner process. Lead stock control and patient item requirements in line with the NHSSC project.
• Support new processes and assist the combined service manager with ad‑hoc duties to support the operation.
• Deal with enquiries from staff, customers or suppliers quickly and efficiently, including administration of private‑care patients with prosthetics.
• Report problems or delays from suppliers to the branch manager and ensure accurate management and recording of all service material consumed during normal branch operations.
• Carry warranty and credit paperwork, prepare invoicing paperwork, keep work‑in‑progress at an absolute low, and communicate outstanding orders across the team.

Additional Responsibilities

• Analyse and bring about improvements in processes and working practices.
• Log and maintain the NCR process, including reporting into central manufacturing and liaising with the technical team in house and Leeds.
• Support the clinical team in achieving highest levels of product usage.
• Adhere to Steeper’s values at all times, create a positive and collaborative working environment, and support the business to achieve departmental objectives and targets.

How to Apply

We’d love to have you on our team! To apply, please complete an application form and submit your CV below. Alternatively, download an application form and email [e-mail]. Due to the high volume of applications, we anticipate receiving many applications for this role; if you have not heard from us within 14 days, we regret to inform you that you have been unsuccessful in your application.

By submitting your enquiry you agree to be contacted by Steeper and for your details to be shared within the company.

What’s In It For You?

About Steeper

Steeper Group is a privately‑owned business that was formed over 100 years ago. Since then we have expanded across prosthetics, orthotics and accessible technology – with a focus on creating significant turning points in individuals’ lives through exceptional clinical services and award‑winning products.

We are a true leader in our market. From humble beginnings, we have grown to become one of the UK’s largest suppliers of Orthotic, Prosthetic and Accessible Technology products. Uniquely, we combine age‑old craft skills with the latest innovations in manufacturing and materials.

Steeper’s vision is to create life’s turning points, together. We aim to do this with innovative prosthetic, orthotic and accessible technology products and services.