Patient Flow Co-ordinator - Emergency Department

Transformationunitgm; Basildon; On-site; GBP 28,000; Part time

Job summary

A regional healthcare provider in Basildon seeks a part-time Patient Flow Co-ordinator within the Emergency Department. This role involves administrative duties to ensure smooth patient flow and interaction with clinical staff. Ideal candidates will have experience in an A&E environment, a good educational background in English and Maths, and knowledge of NHS systems. This position requires flexibility in working hours including weekends and bank holidays.

Qualifications

• Candidates must have demonstrable experience of working in an Emergency Department.
• Understanding of A&E targets is essential.
• Knowledge of the NHS systems and EPR is necessary.

Responsibilities

• Monitor patient flow and maintain accurate records.
• Provide administrative support for clinical staff.
• Ensure timely discharge or transfer of patients.

Skills

Demonstrable experience of working in ED

Experience of patient tracking

Experience of working under significant pressure

Ability to relay information accurately and promptly

Education

Good general education in English and Maths

Tools

NHS systems knowledge

EPR knowledge

Job description

Main area Admin Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Inclusive of weekends, nights and bank holidays) Job ref 390-DoM-BA-1271

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £27,485 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 30/12/2025 23:59

Patient Flow Co-ordinator - Emergency Department

Band 4

Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Your role will provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and accelerate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.

*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING; LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS

*** PREVIOUS APPLICANTS NEED NOT APPLY ***

No VISA sponsorship available for this role

Main duties of the job

Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.

You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient’s progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient’s results and inform the relevant nursing/medical staff of any developments.

You will be required to ensure that the patient’s location is constantly updated, book any ambulance transport that may be required, liaise with the Discharge lounge, if patients can go there to wait for transport, liaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Detailed job description and main responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person specification

Qualifications

• Good general education in english and maths

Experience

• Demonstrable experience of working in ED
• Experience of patient tracking to ensure compliance of standards
• Experience of working under significant pressure
• Experience of dealing with multiple and conflicting priorities
• Understanding of A&E targets
• Knowledge of NHS systems
• Knowledge of EPR

Communication

• Ability to relay information accurately and promptly

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Deborah Miln, Job title: ED Systems Manager, Email address: [e-mail], Telephone number: 01268 524900. Additional information:

Applicants - If you would like to discuss job role further or have any questions in regards to the role, Please contact Deborah Miln via Telephone [phone]) or email [e-mail]