Patient Experience Representative II-Ambulatory (Weymouth)

Boston Children’s Hospital; Weymouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

A healthcare institution in Weymouth is looking for a Patient Experience Representative I to provide support in administrative operations and ensure excellent patient experiences. This position is 100% onsite. Ideal candidates should possess a High School Diploma and basic customer service skills. Responsibilities include collecting patient data, scheduling encounters, and providing clerical support. This role offers a sign-on bonus for full-time positions.

Benefits

Sign-on bonus of $2,000

Qualifications

• No healthcare experience required; basic customer service and computer skills are necessary.
• Ability to communicate effectively both orally and in writing.
• Demonstrated ability to interact positively with patients and coworkers.

Responsibilities

• Provide effective customer service to patients and families.
• Schedule patient encounters and prepare examination rooms.
• Collect and process patient demographics and clinical documentation.

Skills

Customer service

Clear communication

Attention to detail

Empathy

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

This position is 100% onsite at the Weymouth location.

Position Summary:

The Patient Experience.dtd Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services.

\layer h3>Key Responsibilities:

• Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
• Greets, screens, directs, and registers patients; Vielen enles patients and caregivers in the patient portal
• Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
• Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
• Prepares for and attends shift handoffs and team huddles
• Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
• Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
• Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
• Collects co‑payments, reconciles deposits, and provides accurate records in hospital systems
• Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
• Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
• Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
• Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
• Processes prescription refills, letters, and external requests
• Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
• Participates in process improvement initiatives and supports internal changes to systems and procedures

Minimum Qualifications:

Education:

• High School Diploma/ GED

Experience:

• No healthcare experience required - Basic customer service and computer skills.
• Makes use of customer service knowledge to assist patients and families in resolving problems.
• Conveys a positive demeanor when interacting with patients, families, and coworkers.
• Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

PER positions are currently eligible for a Sign‑on Bonus of $2,000 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months).