Patient Experience & Care Advisor

Optical Express Group; Lincoln; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading optical healthcare provider in Lincoln is looking for a Patient Advisor to enhance patient experience and provide a 5-star service. You'll build strong relationships, perform diagnostic eye scans, and maintain patient records while working with a motivated team. Ideal candidates will have excellent communication and negotiation skills, be self-motivated, and thrive in a customer-focused environment. The role includes a competitive salary and benefits such as free eye tests and ongoing training.

Benefits

Industry leading salary

29 days annual leave

Free Laser Eye Surgery

Discounted eyewear

Pension scheme

Qualifications

• Excellent written and verbal communication skills.
• Driven and passionate with a willingness to succeed.
• Self-motivated to work individually and in teams.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans with provided training.
• Maintain accurate patient records and schedule consultations.

Skills

Strong communication skills

Negotiation skills

Organisational skills

Sales target achievement

Commercial awareness

Job description

A leading optical healthcare provider in Lincoln is looking for a Patient Advisor to enhance patient experience and provide a 5-star service. You'll build strong relationships, perform diagnostic eye scans, and maintain patient records while working with a motivated team. Ideal candidates will have excellent communication and negotiation skills, be self-motivated, and thrive in a customer-focused environment. The role includes a competitive salary and benefits such as free eye tests and ongoing training.