Passenger Experience Agent - Barriers, Manchester Shifts

Transpennine Trains Limited; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

A rail service provider in Manchester is seeking a Customer Service Professional to engage with customers at the airport. This position involves providing information, assisting with luggage, and processing payments. Candidates should possess strong customer service skills, a friendly manner, and the ability to work varied shifts. The role also offers competitive salary and various perks including free travel. If you thrive in a dynamic, customer-focused environment, we would love to hear from you!

Benefits

Excellent career prospects

Competitive salary paid monthly

Generous annual leave

Free rail travel for employees and dependents

Travel discounts with other train companies

Confidential Employee Assistance Program

Railway Pension Scheme

Family-friendly maternity and paternity benefits

High street and lifestyle discounts

Cycle to work scheme

Qualifications

• Demonstrated ability to handle difficult customer interactions.
• Ability to work varying shift patterns including early mornings and weekends.
• Capacity to provide train service information accurately.

Responsibilities

• Assist customers with luggage and provide train service information.
• Engage with customers warmly and process payments accurately.
• Follow varying shift patterns to meet staffing needs.

Skills

Excellent customer service skills

Friendly and approachable manner

Ability to speak clearly and confidently

Smart and well presented

Computer literate with Microsoft packages

Reliable transportation to location

Job description

A rail service provider in Manchester is seeking a Customer Service Professional to engage with customers at the airport. This position involves providing information, assisting with luggage, and processing payments. Candidates should possess strong customer service skills, a friendly manner, and the ability to work varied shifts. The role also offers competitive salary and various perks including free travel. If you thrive in a dynamic, customer-focused environment, we would love to hear from you!