Parts Telesales Advisor

Sandicliffe Ltd.; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Leicester is seeking a Telesales Parts Advisor to join their Parts Plus team. You will handle inbound and outbound calls, support parts ordering, and maintain customer relationships. The ideal candidate will have strong communication skills and some experience in telesales or customer service. Full training is provided, along with competitive salary and employee benefits. Join a supportive work environment committed to inclusivity and development.

Benefits

Competitive salary with performance-related bonus

Full training and ongoing development

Career progression opportunities

Employee benefits including staff discounts

Qualifications

• Experience in telesales, parts, automotive, or a customer service environment is desirable.
• Confident and professional telephone manner.
• Customer-focused with a proactive approach.

Responsibilities

• Handle inbound and outbound telesales calls to trade and retail customers.
• Identify and supply vehicle parts accurately and efficiently.
• Build and maintain strong relationships with customers.

Skills

Telesales experience

Strong communication skills

Customer service skills

Job description

Telesales Parts Advisor – Parts Plus

Location: Leicester
Department: Parts Plus
Contract: Full-time

About the Role

Sandicliffe is looking for a Telesales Parts Advisor to join our Parts Plus team in Leicester. This role is focused on building strong customer relationships, handling inbound and outbound calls, and supporting customers with accurate parts identification and ordering.

You’ll play an important role in delivering a reliable, efficient, and customer-focused service, working closely with internal teams and external customers.

Key Responsibilities

• Handle inbound and outbound telesales calls to trade and retail customers
• Identify and supply vehicle parts accurately and efficiently
• Build and maintain strong relationships with customers
• Process orders, quotations, and follow-ups using internal systems
• Work to sales targets while maintaining excellent customer service
• Liaise with warehouse and delivery teams to ensure timely supply
• Maintain accurate customer and pricing records

About You

• Experience in telesales, parts, automotive, or a customer service environment is desirable
• Confident and professional telephone manner
• Strong communication and organisational skills
• Customer-focused with a proactive approach
• Able to work effectively within a team
• Automotive parts knowledge would be an advantage, but full training will be provided

What We Offer

• Competitive salary with performance-related bonus
• Full training and ongoing development
• Career progression opportunities within Sandicliffe
• Employee benefits including staff discounts
• A supportive and inclusive working environment

Our Commitment to Inclusion

Sandicliffe is proud to be an equal opportunities employer. We are committed to creating a workplace where everyone feels valued and supported. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments at any stage of the recruitment process.