Parts Advisor

BMW; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retailer in Milton Keynes seeks a Parts Advisor to provide excellent customer service and expert advice on parts. Responsible for processing orders, maintaining stock levels, and identifying upsell opportunities, the ideal candidate will have strong communication skills and a customer service background. Competitive rewards include generous annual leave, a salary sacrifice scheme for vehicles, and support for volunteering. This role is perfect for those looking to advance their career in the automotive industry.

Benefits

33 days annual leave

Extra day off on birthday

Family leave policies

Salary sacrifice scheme for vehicles

Paid day to volunteer

Tailored training

Cycle to work scheme

High street discounts

Qualifications

• A genuine passion for delivering excellent customer service.
• Strong communication and organisational skills.
• Good computer literacy and confidence in stock management systems.
• Experience in a parts or automotive environment is desirable.

Responsibilities

• Provide first-class customer service and expert advice on parts.
• Process orders accurately and ensure documentation is filed correctly.
• Monitor and maintain stock levels.
• Identify upsell opportunities during sales.
• Maintain a secure working environment.

Skills

Customer service

Communication

Organisational skills

Good computer literacy

Job description

Brand BMW Careers
Contract Type Permanent
Hours Full-time
Business Area Other
Salary Less than £29,999
Number of Vacancies 1

Startstone Milton Keynes is looking for a Parts Advisor.

Your role

• Provide first-class customer service to internal and external customers, offering expert advice and guidance on parts, products, and availability
• Process orders accurately and efficiently, ensuring all documentation is completed and filed correctly
• Monitor and maintain stock levels, working closely with your Parts Leader to ensure key items are always available
• Support the sales process by identifying upsell opportunities and promoting relevant products or services
• Maintain an organised, secure, and compliant working environment across all areas of the parts department
• Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer

Your profile

• A genuine passion for delivering excellent customer service, with a positive and proactive approach
• Strong communication and organisational skills, with the ability to multitask in a busy environment
• Good computer literacy and confidence using internal systems for stock management and invoicing
• Previous experience in a parts or automotive environment is desirable, but we also welcome applications from those with strong customer service backgrounds and a willingness to learn
• Full UK manual driving licence desirable not essential

Rewards

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.