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Parts Advisor
Alliance Automotive Group
United Kingdom
On-site
GBP 25,000 - GBP 30,000
Full time
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Job summary
A leading automotive parts provider in Dumfries is seeking a Parts Advisor to join their team. In this role, you will maintain and expand the local customer base by taking orders, upselling, and building rapport with customers. Ideal candidates should possess excellent communication skills and be proactive in their approach. The position offers career progression opportunities and perks, including performance bonuses and discounts on car parts.
Benefits
Qualifications
- Must be punctual, organized, and efficient while meeting deadlines.
- Pro-active approach required when engaging with customers.
- Must demonstrate empathy during customer interactions.
Responsibilities
- Take orders over the phone, upselling to increase invoice value.
- Make outbound calls to raise customer awareness and boost sales.
- Build long-term relationships with local customers.
- Actively promote offers, discounts, and customer competitions.
- Limit returns by accurately ordering and sending the correct parts.
Skills
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
- Taking orders over the telephone, upselling to increase invoice value
- Outbound calling to raise customer awareness and achieve higher sales
- Building long‑term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time
- Punctual, organised, and efficient whilst working towards deadlines
- Pro‑active and enthusiastic when speaking with customers
- Able to demonstrate empathy towards customers
- Professional and possess excellent communication skills
- An opportunity to join a global brand and market leader
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat
- Opportunities for career progression and bespoke training
- Free pension advice from our standard pension provider
- Free access to Health, Wellbeing and Financial tools
- Potential to earn a performance based bonus, paid monthly
- Discount on car parts
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Alliance Automotive Group is an equal opportunities employer.
