Patient Pathway Coordinator

Practice Plus Group; Ilford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare service provider is seeking a Patient Pathway Coordinator for their administration team in Ilford. This part-time role (22.5 hours/week) involves analyzing and validating patient pathways to ensure compliance with national RTT standards. Ideal candidates will have experience in healthcare administration, strong data handling skills, and a detail-oriented approach to problem-solving. The position offers opportunities for professional development and an extensive range of wellbeing benefits.

Benefits

Extensive range of wellbeing benefits

Support for professional development

Incremental increase in annual leave

Qualifications

• Prior experience working in a patient services or data environment is essential.
• Ability to handle large volumes of sensitive data effectively.
• Self-motivated with a focus on detail and quality.

Responsibilities

• Support North West Ophthalmology in ensuring patient pathways adhere to RTT standards.
• Act as the first point of contact for pathway-related queries.
• Validate patient pathways according to RTT rules and standards.

Skills

Experience in healthcare administration

Data handling skills

Analytical problem-solving

Tools

Electronic hospital information systems

Customer or patient databases

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

Are you an experienced administrator with previous experience in healthcare patient services or data environment? Are you great at handling large volumes of sensitive data?

If you are looking to join an energetic and vibrant organisation that truly makes a difference to people’s lives on a daily basis we would like to hear from you. We are looking for a Patient Pathway Coordinator to join our administration team at our Practice Plus Group Hospital, Rochdale. This is a part time position, for 22.5 hours per week.

Our focus at all times is on ensuring that our patients receive high quality treatment quickly, in clean and comfortable surroundings.

The role demands great attention to detail and the ability to resolve queries at the first opportunity.

If you would like to what it would be like working for the Practice Plus Group please see the video below:

What you'll be doing

You’ll support North West Ophthalmology at Practice Plus Group in meeting national 18-week Referral to Treatment (RTT) standards by analysing and validating patient pathways, monitoring internal processes, and working collaboratively with all departments to ensure patients progress smoothly and waiting time targets are consistently achieved.

Key responsibilities include but are not limited to:

• Develop a strong understanding of NHS RTT guidance and act as the first point of contact for pathway-related queries across all staff levels.
• Provide clear advice and support on RTT rules, pathway management, and best practice.
• Take on additional pathway-related tasks to improve RTT compliance, data capture, and accuracy.
• Investigate, resolve, and correct pathway data issues using electronic hospital information systems.
• Validate patient pathways in line with RTT rules and Practice Plus Group standards.
• Support operational teams in achieving high standards of pathway quality and completeness, escalating concerns where appropriate.
• Attend and contribute to relevant meetings, representing the Patient Pathway and Admin team.

What we’ll look for in you

You will be an experienced Administrator ideally with experience within Healthcare. You'll be adept at using customer or patient databases and have experience handling large amounts of data. You'll be self motivated with an analutical approch to problem solving. What yo u can expect in return

• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development
•An increase of annual leave with years of service

Additional information

To apply for the role click on the link below. If you have any questions contact [e-mail] in our friendly resourcing team.

We will contact all shortlisted candidate but please note Practice Plus group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the UK.