Out of Hours Incident & Resilience Lead

Lloyds Bank plc; Basildon; Hybrid; GBP 43,000 - 49,000; Full time

Job summary

A leading banking group in Basildon seeks an Out of Hours Incident and Operational Resilience Manager for a full-time role. You will manage operational resilience for Important Business Processes, ensuring compliance and governance while supporting critical issues during out-of-hours periods. Ideal candidates will have strong knowledge of operational resilience principles and tools like ServiceNow. The role supports hybrid working and offers an attractive salary between £43,803 and £48,670, with additional benefits including pension contributions and performance bonuses.

Benefits

Pension contribution up to 15%

Annual performance-related bonus

Share schemes with free shares

28 days' holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Strong understanding of Operational Resilience principles.
• Experience managing governance forums and engaging stakeholders.
• Proficiency in ServiceNow and technical mapping tools.
• Analytical skills for remediation and resilience assessment.
• Excellent communication and coordination skills.
• Flexibility to provide out-of-hours support.

Responsibilities

• Facilitate Local Governance meetings with stakeholders regarding resilience.
• Perform End-to-End mapping of new IBPs for approval.
• Provide on-call support for resilience-related incidents.
• Ensure timely resolution of critical issues.

Skills

Operational Resilience principles

Governance forums management

ServiceNow proficiency

Analytical skills

Communication skills

Coordination skills

Tools

ServiceNow

Technical mapping tools

Job description

A leading banking group in Basildon seeks an Out of Hours Incident and Operational Resilience Manager for a full-time role. You will manage operational resilience for Important Business Processes, ensuring compliance and governance while supporting critical issues during out-of-hours periods. Ideal candidates will have strong knowledge of operational resilience principles and tools like ServiceNow. The role supports hybrid working and offers an attractive salary between £43,803 and £48,670, with additional benefits including pension contributions and performance bonuses.