Oracle NetSuite Support Consultant

Nolan Business Solutions PLC.; Fleet; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading ERP solutions provider based in the UK is seeking a motivated NetSuite Support team member. This role involves providing technical support to Oracle NetSuite users globally, assisting with software upgrades, and creating educational content. Candidates should possess the Oracle NetSuite Suite Foundation qualification or be willing to obtain it. Strong communication skills and a customer-focused mindset are essential. The company offers competitive salaries, medical insurance, and opportunities for professional development.

Benefits

Birthday off

Industry leading salary

Annual flexible bonus

Private medical insurance

Casual dress code

Pension scheme with employer contributions

Annual Christmas and summer parties

22 days holiday, increasing to 25 days

Training and development opportunities

Free car parking at head office

One day off per year for charity event

Qualifications

• Candidates must be willing to study towards Oracle NetSuite Suite Foundation qualification.
• Experience in Support or Analyst roles or within finance is an asset.
• Ability to effectively query and use AI tools is required.

Responsibilities

• Provide effective 1st and 2nd line support to NetSuite users.
• Assist with software implementations and testing for upgrades.
• Create product updates webinars, blog posts, and videos.

Skills

Oracle NetSuite Suite Foundation qualification

Hands-on experience with Oracle NetSuite

Customer focused mind set

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Education

A-Level qualified or equivalent

Tools

AI tools (M365 Co Pilot / Claude)

Job description

We are the UK’s only NetSuite and Business Central Partner. In business since 1988 and with over fifteen years of experience in migrating businesses to the cloud.

Nolan are a trusted ERP adviser with qualified technical resource and 1,300+ active customers worldwide. Nolan provide ERP consultancy, development, support and training and have a range of forward-thinking custom-built ERP solutions.

This is a superb opportunity tobecome an integral part of our NetSuite Support team, providing technical support alongside fantastic customer service to a variety of NetSuite users on a global scale.

Responsibilities:

• Provide effective 1st and 2nd line support to a large number of Oracle NetSuite users/clients
• Assist with future software implementations and testing for upgrades/releases
• Assist with bundle updates and SDF deployments of Nolan products
• Creating and delivering product features and updates webinars, blog posts, and videos.
• Reviewing customers’ system usage and identifying areas where Nolan can add value to customers.
• Reviewing and updating existing Nolan Product documentation and knowledge base.
• Maintaining professional relationships with customers and clients.
• Effectively manage, update and document support cases in line with Nolan Business Solutions processes and required standards.

Skills and Competencies

• Oracle NetSuite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position.
• Hands-on experience working with Oracle NetSuite or a similar ERP/Finance solution.
• Background of working within Support/Analyst roles or working within a finance team.
• Customer focused mind set and a drive to add value.
• The ability to effectively query and use AI tools (M365 Co Pilot / Claude )
• A-Level qualified or equivalent.
• Strong verbal and written communication skills.
• Strong Documentation and Multimedia skills.
• Ability to work in a fast-paced environment and to strict deadlines.
• Customer focused mind set and a drive to add value.

Along with the above, you should be willing to share ideas, learn new technology, be enthusiastic about your work, be able to work on your own initiative and develop close and sustainable relationships with your clients and colleagues.

Why work for Nolan Business Solutions?

At Nolan Business Solutions we are driven by our company culture and core values: Quality, Respect, and Integrity.

Our values guide every decision we make to ensure we maintain the highest levels of customer service and help create an environment that is great to work within. Every employee has the opportunity to progress and feel supported in the process.Nolan Business Solutions is also Certified™ by Great Place To Work®, recognised as one of the UK’s Best Workplaces for Development, Technology and for Women - creating an inclusive environment for all.

• Birthday off
• Industry leading salary
• Annual flexible bonus
• Private medical insurance
• Casual dress code
• Pension scheme with employer contributions
• Annual Christmas and summer parties
• 22 days holiday, increasing annually up to 25 days
• Training and development opportunities
• Free car parking at head office
• One day off per year to take part in a charity event or initiative