Operations Team Lead: Cleaning, Security & Service

OCS Group; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in the UK is seeking a dynamic Operations Team Leader to oversee cleaning and security functions at client sites. The successful candidate will lead teams to maintain high customer service levels and ensure contractual obligations are met. Ideal applicants will have strong leadership skills, a background in cleaning and security, and a focus on customer satisfaction. This role provides opportunities for professional development and career progression.

Qualifications

• Experience leading a team effectively.
• Background in cleaning and security is advantageous.
• Strong customer service orientation.

Responsibilities

• Lead teams in delivering cleaning and customer services.
• Manage staff sickness and absence according to company protocols.
• Conduct interviews and oversee onboarding of new employees.
• Implement training and performance review processes.

Skills

Team leadership

Customer service

Cleaning and security experience

Job description

A leading facilities management company in the UK is seeking a dynamic Operations Team Leader to oversee cleaning and security functions at client sites. The successful candidate will lead teams to maintain high customer service levels and ensure contractual obligations are met. Ideal applicants will have strong leadership skills, a background in cleaning and security, and a focus on customer satisfaction. This role provides opportunities for professional development and career progression.