Operations Support Manager - Hillingdon

APCOA PARKING UK; London Borough of Hillingdon, Bromley, Belfast; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading parking service provider in Hillingdon is seeking an Operations Support Manager to oversee an on-street team. The candidate should have at least two years of management experience and strong people management skills. In this role, you will ensure operational requirements are met and foster team development. The position offers a salary of £32,515 per annum, 28 days holiday, and various benefits including a pension scheme and training opportunities.

Benefits

28 days holiday

Pension scheme

Training & Development opportunities

Employee Discount scheme

Qualifications

• Minimum of two years management/supervisor experience or equivalent.
• Excellent coaching, training, and recruiting skills.
• Experience in a client-facing role with good commercial acumen.

Responsibilities

• Manage the on-street team effectively.
• Lead and motivate team members.
• Set objectives and conduct appraisals.
• Identify new business opportunities within the contract.

Skills

People management

Coaching

Training

Commercial acumen

Tools

Microsoft Office

Job description

Operations Support Manager – Hillingdon – Full‑Time 42.5 hours per week – £32,515 per annum

Do you have experience as a manager/supervisor? Do you have good people management skills? Do you have a full clean driving licence?

As a market frontrunner in the parking industry, we pride ourselves on offering tailor‑made solutions to clients and providing excellent customer service to car‑park users and members of the public. An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.

What will you do?

• You will manage your on‑street team of staff.
• Communicate effectively and lead from the front.
• Work on‑street with your team to ensure staff are effectively deployed.
• Motivate, praise and develop your team.
• Make recommendations to management on service/operational issues.
• Set objectives, conduct appraisals and identify training needs for operational staff.
• You will identify and assist in the development of new business within the contract.

What will you bring?

• You will need to have two years minimum management experience/supervisor experience or equivalent level of training.
• Be able to demonstrate excellent people management skills including coaching, training and recruiting.
• Experience working within a client‑facing role with good commercial acumen.
• Experience of monitoring KPIs.
• A good knowledge of Microsoft Office.
• Hold a Full clean Drivers Licence.

What can we offer you?

• £32,515 per annum.
• 42.5 hours per week.
• 28 days holiday per year (including Bank Holidays).
• Pension scheme.
• Training & Development opportunities.
• Employee Discount scheme.

Does this sound like you? If you think you are right for the role please apply now.

APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared, with interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.