Operations Support Manager

Speedy Hire Plc.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hire provider in the UK is seeking an Operations Support Manager in Glasgow. This role involves leading and developing operations teams, ensuring service excellence, and monitoring operational procedures. Ideal candidates will have substantial experience in managing large teams and experience within the hire industry. The role offers various flexible working options and benefits like generous holiday, life assurance, and career progression opportunities.

Benefits

26 days’ holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

Employee discount

Career progression opportunities

Flexible working options

Qualifications

• Proven experience leading and managing large teams.
• Demonstrable experience in monitoring SLAs and KPIs.
• Strong capability in coaching and developing people.
• Experience within the hire industry is preferred.

Responsibilities

• Lead and coach operations teams focusing on Hire Desk Managers.
• Drive continuous improvement in operational procedures.
• Ensure customer service excellence is delivered consistently.

Skills

Leadership skills

Stakeholder engagement

Coaching and development

Organizational skills

Communication skills

Customer service excellence

Ability to manage priorities

Tools

Axapta

On-Guard

Microsoft Office

Job description

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services — everything for every job.

The Role – Operations Support Manager

Location: Glasgow

Hours: 42 hours per week

Contract: Full‑time, Permanent

An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function. You will be responsible for coaching, motivating, and developing Hire Desk Managers to deliver Service Excellence to both internal and external customers.

Leading by example, you will embed a positive culture of continuous improvement, ensuring operational procedures are consistently reviewed, measured, and improved. You will play a key role in minimising risk and cost to Speedy, while ensuring process adherence, transactional accuracy, and strong revenue and margin performance.

Key Responsibilities

• Lead, coach, and develop operations teams, with a particular focus on Hire Desk Managers
• Drive a culture of Service Excellence for both internal and external customers
• Embed a continuous improvement mindset across the operation
• Measure and monitor operational procedures to reduce risk and cost
• Ensure all processes and procedures are followed accurately and consistently
• Monitor and manage SLAs and KPIs to identify and deliver performance improvements
• Review and enhance Balanced Scorecards and business function dashboards
• Build and maintain strong relationships with customers and internal stakeholders
• Prioritise workload effectively, particularly in high‑pressure environments and against tight deadlines

What You’ll Need to Succeed

• Proven experience leading, motivating, and managing large teams, with strong influencing and stakeholder engagement skills
• Demonstrable experience monitoring SLAs and KPIs to drive operational improvement
• Strong coaching and people development capability
• Ability to provide clear leadership, guidance, and support to employees
• Highly organised, self‑motivated, and conscientious approach
• Excellent communication and organisational skills
• Proven track record of delivering customer service excellence
• Ability to develop and maintain strong client relationships
• Experience using Axapta, On‑Guard, and Microsoft Office applications
• Previous experience within the hire industry
• Ability to manage competing priorities and perform effectively under pressure

What We Provide

We will provide everything you need to succeed in this role. This includes comprehensive on‑the‑job training, supported by dedicated product and systems training teams.

We are passionate about developing our people and offer tailored development programmes aligned to individual needs. We take pride in recognising and nurturing talent, with a strong track record of internal progression across the Speedy Group.

We also offer a range of hybrid and flexible working arrangements as part of our Speedy Work Life Balance initiative, reinforcing our commitment to putting our people first.

What We Offer

• 26 days’ holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% employee discount across the Speedy brand
• Training, development, and career progression opportunities
• My Staff Shop – discounts and offers across a wide range of retailers
• Green Commute Initiative – cycle‑to‑work scheme
• PAM Employee Assistance Programme (EAP) – free, confidential wellbeing, legal, and financial support
• Flexible working options including varied start and finish times, shorter working days, term‑time hours, and job‑sharing opportunities

Speedy also offers a Career Line of Sight, providing clear visibility of progression and development routes across the Speedy Group.

Additional Information

Speedy reserves the right to close vacancies earlier than the advertised date if a high volume of applications is received. Early application is therefore encouraged.

Some roles within the Speedy Group UK&I may require DBS, credit, or security clearance checks. Speedy is an equal opportunities employer, committed to diversity and inclusion, and creating an environment where everyone can thrive.

Our ESG Governance policies can be found here: https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability. Proof of right to work in the UK is required for all roles.