Operations Manager - Media Advertising

WPP Media Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global agency network is seeking an Operations Manager to enhance operational excellence for Amazon in London. This role involves leading operational activities, streamlining processes, and driving transformation initiatives across the EMEA region. The ideal candidate has strong organizational skills, operational experience, and project management capabilities. The position offers mentorship and access to innovative technologies working in a dynamic environment.

Benefits

Mentorship and training from professionals

Access to cutting-edge technology

Data-driven environment

Qualifications

• Evidence of operational experience and project management.
• Strong organizational skills and experience building and rolling out processes.
• Results-oriented with the ability to manage up.
• Good communication skills and the ability to build strong relationships.

Responsibilities

• Lead and coordinate operational activities, manage projects, and streamline processes.
• Support the Operations Director in the delivery of system developments and migrations.
• Implement and govern ways of working that drive efficiency.
• Manage day-to-day workload and complete business tasks across the Operations team.

Skills

Operational experience

Project management

Organizational skills

Results-oriented

Communication skills

Job description

Operations Manager – OpenDoor (Amazon)

Full‑time position based in London, supporting WPP’s mission to deliver consistency, delivery excellence, and best‑in‑class service across Amazon’s diverse businesses (XCM, Prime Video, RMI, etc.).

Purpose

The Operations Manager will be the operational backbone, ensuring execution excellence and driving transformation initiatives for Amazon across the EMEA region.

About WPP & Opendoor

WPP, a global agency network, has partnered with Amazon to create OpenDoor – an integrated operating model that blends WPP’s creative, media, tech, and commerce expertise with Amazon’s customer‑centric approach. The partnership delivers next‑level productivity through focused people, platforms, and processes.

About the Role

Lead and coordinate operational activities, manage projects, and streamline processes to deliver outstanding results for Amazon.

Responsibilities

• Work with the Operations Director to support the client’s transformation ambitions in EMEA, focusing on automation and simplification.
• Support the Operations Director in the delivery of system developments and migrations.
• Implement and govern ways of working that drive efficiency.
• Own projects and workstreams in partnership with the Operations Director.
• Manage day‑to‑day workload and complete business tasks across the Operations team, writing and circulating process documents and ensuring timely data capture.
• Collaborate with the Regional Operations Lead to deliver sufficient documentation and processes for the agency.
• Work with internal and external counterparts (Tech, Buying, Planning, Finance and Media Owners) to ensure all plans are implemented efficiently and on time.
• Deliver monthly finance processes with the credit controller, iron out issues, and report improvements.

Qualifications

• Evidence of operational experience and project management.
• Strong organizational skills and experience building and rolling out processes.
• Results‑oriented with the ability to manage up.
• Ideally a media background with a good understanding of media agency functions.
• Good communication skills and the ability to build strong relationships.

Bonus Points

• Pro‑active, organized and detail‑oriented.
• Builds good rapport with stakeholders.
• Analytical skills and attention to detail.
• Ability to digest information from a wide variety of sources.
• Open‑minded, able to develop and assess different options and solutions.
• Proactively looks for ways to improve, flags issues ahead of time, and is autonomous.
• Creates templates/processes rather than following them and shares with other markets or client teams.

Benefits of Opendoor

• Unparalleled access to work with one of the world’s most innovative and influential companies.
• Mentorship and training from experienced professionals at WPP and Amazon.
• Cutting‑edge technology, including WPP Open.
• Data‑driven environment to develop analytical skills and contribute to decision‑making.
• Global impact by shaping the future of marketing at scale.

How to Apply

Submit your résumé and cover letter to [e-mail] by the application deadline. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.