Operations Manager-CY Marriott Inverness Airport

Lighthouse Hotel Management; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hotel management group is seeking an Operations Manager for Courtyard by Marriott Inverness Airport. The role involves overseeing daily operations, achieving hotel targets, and fostering a positive environment for guests and team members. Candidates should have prior hotel experience, strong communication and organizational skills, and a passion for guest service. The position offers a competitive salary along with various employee benefits in a dynamic team atmosphere.

Benefits

Competitive salary

24/7 online GP access

Extensive training and development programs

Employee discounts

Vibrant work environment

Employee recognition programs

Qualifications

• Prior experience in a similar role within the hotel industry.
• Passion for delivering exceptional guest service.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Achieve hotel targets and maintain high service standards.
• Build relationships with stakeholders and oversee guest service.
• Lead and mentor Heads of Department.

Skills

Excellent communication skills in English

Strong organisational skills

Ability to multitask in a fast-paced environment

Proficiency in hotel management systems

Job description

Overview

We have a fantastic new vacancy for a Operations Managerat Courtyard by Marriott Inverness Airport

Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description

As the Operations Manager, you will play a pivotal role in ensuring the success of our hotel. You will lead by example, oversee daily operations, and collaborate with department heads to drive revenue, maintain high service standards, and create a positive, engaging environment for both guests and team members.

Key Responsibilities

• Achieve hotel targets, including people, service, sustainability, health & safety, brand standards, revenue, and profit.
• Build strong relationships with internal and external stakeholders.
• Oversee delivery of exceptional guest service, ensuring memorable experiences.
• Lead and mentor Heads of Department, fostering development and motivation.
• Optimise hotel procedures to maintain consistent high standards.
• Support the General Manager in team coaching, budget setting, and strategic initiatives.
• Collaborate with Food & Beverage, Revenue, and Sales teams to drive commercial success.
• Ensure Duty Managers are trained and perform in line with expectations.
• Oversee capital expenditure projects and continuous improvement initiatives.
• Promote a culture of upselling, cross-selling, and operational excellence.
• Ensure compliance with Health & Safety regulations, fire safety, and life safety standards.
• Participate in and lead key meetings, such as departmental and operational reviews.

Requirements

• Prior experience in a similar role within the hotel industry.
• Excellent communication skills in English; additional languages are a plus.
• Passion for delivering exceptional guest service with a friendly, approachable demeanour.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Proficiency in hotel management systems and computer skills.
• Flexibility to work varying shifts, including weekends and holidays.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
• Enhanced employee benefits, including 24/7 online GP access.
• Extensive training and development programs.
• Employee and Friend & Family discounts on hotel stays and dining.
• Vibrant, inclusive work environment with a diverse team.
• Employee recognition programs and additional benefits.

Join Our Team

Apply now to become a key player in the success story of our magnificent hotel! Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.