Operations Manager

IXIA; Wokingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom, located in Wokingham, is seeking an Operations Manager to lead customer-focused service delivery teams. This role is crucial for driving operational stability and customer satisfaction. The ideal candidate will possess a bachelor's or master's degree, strong leadership capabilities, and a deep understanding of customer experience. Join this innovative firm to make a significant impact in a dynamic environment.

Qualifications

• Deep understanding of customer journey & experience nuances.
• Demonstrated success in driving KPIs and achieving service excellence.
• Proven track record in delivering results under pressure.

Responsibilities

• Lead customer-facing service delivery teams at the Winnersh site.
• Define and execute a vision for next-generation service delivery.
• Ensure consistent delivery of services with high performance and compliance.

Skills

Customer journey understanding

Data-driven decision-making

Stakeholder management

Organizational change leadership

Communication skills

Education

Bachelor's or Master's degree in engineering or business

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the Job:

We are looking for a dynamic and results-driven Operations Manager to lead our customer-facing service delivery teams at our Winnersh site. This role is central to ensuring seamless execution, operational stability, and continuous improvement. The Operations Manager will be responsible for driving day-to-day performance, ensuring customer satisfaction, and supporting the scaling of capabilities and capacity in alignment with regional and global service strategies.

About the Team:

OM will lead a multidisciplinary operations team within a dynamic, fast-paced environment, working closely with local stakeholders, regional engineering teams, and business functions. The team thrives on collaboration, continuous improvement, and delivering best-in-class service outcomes for our customers. This role reports directly into the Regional Operations Manager and interfaces with regional programs and customer-facing functions.

Responsibilities

Strategic Leadership

• Define and execute a regional and global vision for next-generation service delivery, aligned with business growth, operational resilience, and digital maturity.
• Lead initiatives on service modernization, transformation priorities, and AI adoption strategies.

Transformation & Capability Uplift

• Lead organizational transformation efforts to upskill teams, modernize capabilities, and embed agile service mindsets.
• Build and nurture high-performing teams that can operate across complex, hybrid service environments.
• Drive change management, ensuring cultural alignment and cross-functional execution readiness.

Operational & Service Excellence

• Ensure consistent delivery of services with high performance, availability, and compliance to SLAs and KPIs.
• Develop and enforce service management frameworks to maintain high operational standards.
• Drive continuous service improvement through metrics-driven governance, root-cause analysis, and innovation.

End-to-End Customer Experience

• Drive and deploy E2E customer experience processes, across all customer touchpoints, Identify and eliminate friction points across service workflows to streamline the customer journey.
• Collaborate across in country business development teams sales, operations, and engineering to ensure a unified service delivery experience.

People Leadership & Capability Building

• Build, mentor, and inspire high-performing service delivery teams across Winnersh service center.
• Foster a culture of accountability, and continuous improvement, cultivate a customer-centric, transformation-oriented culture through coaching and strategic enablement.

Compliance Governance

• Monitor adherence to regulatory frameworks, internal policies, and contractual service obligations across delivery operations.
• Own the operational playbook for certification audits, and annual review cycles.
• Maintain up-to-date knowledge of evolving compliance standards and ensure alignment across delivery teams.
• Conduct periodic risk assessments and control testing to proactively identify non-conformance or areas of operational vulnerability.

Qualifications

• Bachelor's or Master’s degree in an engineering or business field OR equivalent practical experience in a related field
• Deep understanding of customer journey & experience nuances, and data-driven decision-making.
• Demonstrated success driving KPIs, and achieving service excellence.
• Exceptional communication, influence, and organizational change leadership skills.
• Proven track record in stakeholder management and delivering results under pressure.

*Keysight is an Equal Opportunity Employer.*