Operations Coordinator

Severn Trent Plc; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utility company in the UK is seeking an Operations Coordinator to support operational teams in delivering excellent service. In this role, you'll coordinate vehicle servicing schedules, track key performance metrics, and manage customer complaints. The ideal candidate will have strong IT skills, experience in stakeholder management, and a commitment to enhancing operational efficiency. You will work 37 hours a week in the office, contributing to a caring culture with strong employee engagement scores.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave program

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Strong IT skills, particularly in Excel and PowerPoint.
• Experience managing stakeholders in an operational setting.
• Solid understanding of operational performance metrics.

Responsibilities

• Coordinate vehicle servicing schedules.
• Track key performance metrics and drive improvements.
• Handle customer complaints and manage insurance claims.

Skills

IT skills (Excel, PowerPoint)

Stakeholder management

Organizational skills

Customer-focused approach

Data analysis and presentation

Tools

SAP

CLICK

Power BI

Job description

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At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

We’re looking for a highly organised and proactive individual to support our operational teams in delivering excellent service as an Operations Coordinator. This role plays a key part in coordinating essential activities such as vehicle servicing schedules, training, grab logistics, and resource planning. You’ll be responsible for tracking key performance metrics, helping to drive improvements through data insights and coaching feedback.

Working closely with Planning & Scheduling, Reinstatement, and R&M Managers, you’ll ensure service levels and customer expectations are consistently met. You’ll also handle customer and working practice complaints, manage insurance claims, support reporting for performance meetings, and contribute to wider performance initiatives. If you’re detail-oriented, collaborative, and passionate about enhancing operational efficiency and customer experience, we’d love to hear from you.

You'll be based at our Staverton site and you’ll work within our Customer Operations department. With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working Monday – Friday.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

To succeed in this role it would be advantageous if you had strong IT skills, particularly in Excel and PowerPoint, and be confident using computer-generated reports to analyse and present data. You’ll need experience managing a variety of stakeholders in an operational setting, handling your own workload effectively, and meeting deadlines. A solid understanding of operational performance metrics, local geographical knowledge, and a customer-focused approach to driving performance are essential.

Ideally, you’ll also have experience managing a small fleet of vehicles, familiarity with management systems such as SAP, CLICK, and Power BI, and an understanding of SBF tools for continuous improvement. Key capabilities include excellent organisational skills, the ability to manage your own workload, and strong stakeholder management.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award‑winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family‑friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.