Operations Coordinator

Metro Rod Limited; Exeter; On-site; GBP 25,000 - GBP 28,000; Full time

Job summary

A leading drain clearance provider is looking for an Operations Coordinator in Exeter. This role involves coordinating engineering schedules and managing customer relationships. Ideal candidates will have a background in administration and customer service, particularly in fast-paced environments. The position offers a competitive salary, ongoing training, and various perks including discounts and a supportive work culture.

Benefits

Health & Safety training

Discounts at major retailers

28 days holiday including bank holidays

Training and development opportunities

Qualifications

• Proven experience within administration and customer service, ideally within a blue-collar environment.
• Strong organizational skills with the ability to multi-task.
• Excellent written and verbal communication skills.

Responsibilities

• Schedule work and manage relevant administration for a busy engineering depot.
• Liaise with engineers and external customers.
• Manage internal and external relationships.

Skills

Administration

Customer service

Strong IT skills

Time management

Attention to detail

Tools

Microsoft Office

Job description

Overview

Operations Coordinator
Metro Rod Exeter
8am-5pm Mon-Fri
£25,396 - £28,000 DOE plus benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.

What does it entail?

• Do you have experience working within a fast-paced blue-collar environment?
• Do you have strong administration and customer service skills?
• Are you confident and able to manage challenging relationships?

If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot. Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service.

This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.

What do we look for?

• Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
• Knowledge of office management systems and procedures
• Strong administration and IT skills – using Microsoft packages
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to cover some on-call work (consists of manning the phone between 5pm and 7pm some week days and some sporadic weekends)

What will you get?

• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• 28 days including bank holidays
• Training and development
• Part of a fantastic work culture