Operations Coordinator

Tikkurila Group; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in operations is seeking an experienced Operations Coordinator based in Edinburgh. This full-time, office-based role requires at least 2 years of experience in operations and logistics, with responsibilities including managing e-commerce sales and customer communications. The ideal candidate should possess strong IT skills and excel under pressure. Competitive benefits include company events, pension, and on-site gym.

Benefits

Company events

Company pension

Cycle to work scheme

Free parking

On-site gym

On-site parking

Qualifications

• Minimum 2 years of experience in operations and logistics.
• Confidence with numerical data.
• Ability to work well independently and within a team.

Responsibilities

• Handle customer communications regarding orders, deliveries, and queries.
• Accurately process e-commerce sales across multiple platforms.
• Manage Klarna payments and confirm accuracy of transactions.
• Coordinate with logistics partners for order dispatch.
• Track outstanding back orders and address stock inconsistencies.

Skills

Strong IT skills

Excellent written communication

Excellent verbal communication

Ability to work under pressure

Organised

Self-motivated

Solutions-focused

Job description

Overview

We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team. This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.

Responsibilities

• Handle customer communications regarding orders, deliveries, stock availability, and product queries.
• Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q.
• Manage Klarna payments and ensure accuracy of transactions.
• Monitor and manage back orders daily.
• Notify Team Managers of any out-of-stock items.

Email & Customer Communication

• Ensure appropriate delivery services and payment methods are applied.
• Respond to customer enquiries in a timely, professional, and accurate manner.
• Log, resolve, and follow up on customer issues and internal tasks.

Logistics Coordination

• Coordinate daily with logistics partners regarding order dispatch and issue resolution.
• Handle claims related to damaged or failed deliveries, including documentation.
• Provide Proofs of Delivery (PODs) upon request.

Administrative Support

• Track outstanding back orders and follow up as required.
• Report any stock inconsistencies to the Line Manager.

What We’re Looking For

• Minimum 2 years of experience in operations and logistics.
• Strong IT skills and confidence with numerical data.
• Excellent written and verbal communication skills.
• Ability to work well under pressure - both independently and within a small team.
• Organised, self-motivated, and solutions-focused with a positive “can-do” attitude.

Working Hours

• Monday to Friday, 08:00-17:00
• 40 hours per week
• This is a fully office-based role located at our South Gyle site in Edinburgh.

Job Types: Full-time, Permanent

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site gym
• On-site parking

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate

• Edinburgh EH12 9GD: reliably commute or plan to relocate before starting work (required)

Experience

• Operations & Logistics: 2 years (preferred)