Operations Controller

Heidelberg Materials Limited; Shepton Mallet; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading construction materials supplier in Shepton Mallet seeks an Operations Controller to enhance service delivery to customers. The role involves managing train logistics, ensuring fleet availability, and acting as the primary contact for customer inquiries. Candidates should possess strong communication and decision-making skills, with a preference for experience in rail logistics or supply chain coordination. Competitive rewards and a family-friendly culture emphasize well-being and career progression.

Benefits

Competitive Package

Family-Friendly Policies

Wellbeing & Development

Qualifications

• Ability to work independently and under pressure.
• Experience in rail logistics or supply chain coordination preferred.

Responsibilities

• Be the first point of contact for MRL customers.
• Make business-critical decisions for effective train plan running.
• Maintain control of the MRL wagon fleet.
• Create and deliver the weekly train plan.
• Accurately log and report on daily train movements.

Skills

Strong communication skills

Decision-making skills

Organisational abilities

Data management skills

Experience in rail logistics

Job description

policyOperations Controller page is loaded## Operations Controllerlocations: Shepton Mallettime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 14, 2026 (27 days left to apply)job requisition id: JR10011843Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.**Operations Controller – Mendip Rail Limited****Location:** Shepton Mallet**Operations Controller** to join our team and help deliver first-class service to our customers.**Key Responsibilities*** Be the **first point of contact** for MRL customers, ensuring service level expectations are consistently met.* Make **business-critical decisions** to ensure the effective day-to-day running of the train plan—from weekly planning to resolving live daily issues.* Maintain control of the **MRL wagon fleet**, including organising defective wagon recoveries and offloads to ensure fleet availability meets customer demand.* Create and deliver the **weekly train plan**, working closely with our Supply Chain Partners.* Accurately log and report on **daily train movements and concerns**.* Input correct data to generate **invoices and performance reports**.* Record and prepare **transactional data** for use by the Admin and Management Team.* Prepare **daily trip sheets** for each quarry to ensure loading requirements are met.* Advise depots of the weekly train plan, communicating any issues and arranging alternatives swiftly.* Liaise with **parent companies and supply chain staff** to ensure optimal service delivery and value creation.* Provide **help and advice to customers** as needed.* Be available **on-call** to respond to emergency queries overnight and make considered decisions.* Organise **assisted offloads** and **stranded wagon recovery** operations.* Monitor and maintain records of **wagon availability**, stranded wagons, and defective wagon numbers.* Provide accurate data on **stranded wagon recovery performance** to support penalty charges where applicable.* Deliver **first-class service levels** to meet and exceed customer expectations.* Act as the **central point of contact** for all queries within the Operations office.**What You’ll Bring*** Strong communication and decision-making skills* Ability to work independently and under pressure* Excellent organisational and data management abilities* Experience in rail logistics or supply chain coordination (preferred)At Heidelberg Materials, we don’t just offer jobs—we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.**Rewards & Benefits**We’re proud to be recognised as an Employer of Choice, with accreditations including:Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member* **Competitive Package:**Salary, bonus incentives, generous pension, and life assurance* **Family-Friendly Policies:**Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause* **Inclusive Culture:**Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)* **Wellbeing & Development:**Employee Assistance Programme, retail discounts, and continuous learning opportunitiesAt Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business.At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement.As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry.We believe in building a workplace that is dedicated to promoting inclusivity and diversity.If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s).You may still be the right fit for this or other roles within our company.Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step tutorial ). Please contact [e-mail] for additional information or to request accommodations.We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive.Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments.We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.