Operations Change & Improvement Leader

Lenvi Servicing Limited; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading credit and analytics platform in Cardiff is seeking a Business Change, Improvement and Assurance Manager. You will lead a team to drive transformation and ensure seamless execution of operational changes. The ideal candidate has deep change management expertise, strong leadership abilities, and a proactive approach to problem-solving. This full-time position offers competitive benefits including annual cash payments towards flexible benefits and a matched pension scheme.

Benefits

28 days + 8 bank holidays

Cash payment towards flexible benefits

Life Assurance x4

Company sick pay

Matched pension scheme

Discounts with major retailers

Maternity/paternity leave benefits

Qualifications

• Deep understanding of change management principles.
• Experience in operational resilience within a lending environment.
• Strong leadership skills and ability to influence stakeholders.

Responsibilities

• Lead a team of analysts to execute business and client changes.
• Define and implement operational change management vision.
• Drive process improvements across operational workflows.
• Ensure delivery of operational assurance to meet requirements.
• Collect and analyze performance data for operational efficiency.
• Manage and develop a high-performing team.

Skills

Change Management Expertise

Operational & Risk Knowledge

Leadership & Influence

Strategic Thinking & Problem Solving

Communication & Stakeholder Management

Adaptability & Prioritisation

Job description

A leading credit and analytics platform in Cardiff is seeking a Business Change, Improvement and Assurance Manager. You will lead a team to drive transformation and ensure seamless execution of operational changes. The ideal candidate has deep change management expertise, strong leadership abilities, and a proactive approach to problem-solving. This full-time position offers competitive benefits including annual cash payments towards flexible benefits and a matched pension scheme.