Operations Analyst

Bank of America; Chester; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading financial institution in Chester is seeking an Operations Analyst to provide technical support in Derivatives. The role involves client service, resolving cash settlement discrepancies, and liaising with global partners. The ideal candidate will have strong analytical skills and the ability to build relationships across seniority levels. Competitive benefits offered include private healthcare and a flexible pension plan.

Benefits

Private healthcare

Competitive pension plan

Back-up childcare

Flex fund for benefits

Access to mental health services

Charity donation matching

Arts & Culture memberships

Volunteering opportunities

Qualifications

• Strong analytical skills including data reconciliation and interpretation.
• Ability to prioritise and multi-task in a high-energy environment.
• Keen problem solver with excellent attention to detail.

Responsibilities

• Provide excellent client service and agree cash flows.
• Resolve pre and post cash settlement discrepancies.
• Communicate updates to senior management.

Skills

Excellent communication and negotiation skills

Ability to build relationships

Excellent numeracy and analytical skills

Organisational skills

Problem solving

Tools

Excel

Outlook

Job description

Job Description:

Job Title:

Operations Analyst

Corporate Title:

Officer

Location:

Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Chester serving our internal clients, in which you will provide technical and support in an industry leading Derivatives support function for one or more Derivatives product areas.

This team is a very established team that has been in Chester for 10 years and have a positive presence in this location. You will be in contact with partners globally, some of which will be senior leaders. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships in those locations. This is an exciting opportunity if career development is something you are passionate about.

Responsibilities:

• Providing excellent client service to our internal clients to agree cash flows, providing all round client service to our global business.
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of derivatives operations problems.
• Liaising with London, Hong Kong, Singapore, and New York Trade Support to resolve and call out risk and break issues.
• Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing.
• Performing root cause analysis, communicating updates and critical issue to senior management, and making constant effort to improve client service and efficiency.

What we are looking for:

• Excellent communication and negotiation skills.
• Ability to build relationships across all levels of seniority and with internal and external clients.
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook.
• Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high-volume environment.
• A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy.

Skills that will help:

• Derivative and customer service experience is desirable.
• Commitment to challenging the status quo and promoting positive change.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.