Operations Administrator

City West Country Limited; Exeter; On-site; GBP 27,000; Full time

Job summary

A leading motor industry firm is seeking an Operations Administrator to support customer service and logistics operations. This role involves managing deliveries, providing administrative support, and ensuring high service standards. Successful candidates will have experience in logistics or customer service, strong IT and communication skills, and a commitment to excellence. We offer a competitive salary and comprehensive benefits.

Benefits

Employee Car Scheme

25 days’ holiday + bank holidays

Pension scheme

Discounts on big brands

Employee Assistance Programme

Comprehensive training and support

Aspiring Managers programme

Cycle to work scheme

Eye care vouchers

Life assurance

Long Service Awards

Qualifications

• Previous experience within an administrative position.
• Ability to manage multiple priorities whilst maintaining attention to detail.
• Proven track record in a logistics or customer-focused environment.

Responsibilities

• Manage customer service portals and respond to direct customer contact.
• Support the operations department with administrative tasks.
• Keep the sales departments informed of changes impacting delivery schedules.

Skills

Customer service skills

Strong administrative skills

IT literacy

Clear communication

Attention to detail

Tools

MS Office

Web-based applications

Job description

Salary: £27,000 basic salary per annum Hours: Monday to Friday with a 1 hour lunch break - 40 hours per week

City West Country is looking for a highly organised and customer-focused Operations Administratorto join our team. This role will be central to supporting our operations departments, ensuring seamless customer service, efficient logistics, and the highest standards.

Why Join City West Country?

For over 30 years, we’ve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression.

Here’s what you’ll enjoy as part of our team:

• EmployeeCar Scheme
• 25 days’ holiday+ bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusiveBenefits Hub– discounts on big brands
• Employee Assistance Programme
• Comprehensivetraining and support
• Aspiring Managers programmefor future leaders
• Cycle to work scheme andeye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

What You'll Be Doing:

In this role, you’ll be at the heart of our customer service and logistics operations, ensuring every interaction reflects the City West Country standard of excellence through making sure delivery schedules run smoothly and sales teams are always up to date.

• Manage customer service portals and respond to direct customer contact
• Manage deliveries to support efficiencies and economic influences
• Support the operations department with administrative tasks, including the inbound, on-site and outbound operations
• Keep the sales departments fully informed of changes impacting delivery schedules, and work proactively to seek solutions
• Produce delivery packs, allocate trade plates, and assist with driver communication
• Handle internal and external stakeholders with professionalism and courtesy

What We Are Looking For:

We’re looking for someone with experience in a logistics or customer-focused environment who thrives on delivering outstanding service. You’ll be highly organised with strong administrative and IT skills, able to manage multiple priorities while keeping attention to detail. Clear communication and a collaborative approach are essential, as you’ll be working closely with colleagues across different departments. Most importantly, you’ll bring a positive attitude, professionalism, and a commitment to continuous improvement—always striving to meet customer needs and uphold the standards of excellence.

• Previous experience within an administrative position
• IT literacy, including familiarity with MS Office and web-based applications
• Excellent communication and customer service skills, with the ability to build strong relationships with corporate clients
• High attention to detail and accuracy

If you’ve got the experience, drive, and passion for delivering excellence, we’d love to hear from you! Apply today and take your career to the next level with City West Country.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.