Operational Team Lead - Full-time, Permanent (Shropshire, Telford &Wrekin)

Dubizzle Limited; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Telford seeks an Operational Team Lead to oversee the Urgent Care Team. This permanent, full-time role requires effective supervision of staff, liaising with health professionals, and ensuring high-quality patient service. Ideal candidates will have experience in health/social care and strong leadership abilities. Generous holiday entitlement and competitive salary offered.

Benefits

Competitive base salary

Discretionary staff bonus

Generous holiday entitlement

Company Pension Scheme

Life Assurance

Qualifications

• Experience in health or social care sector.
• Familiarity with HealthHero Integrated Care policies.
• Ability to guide allied health professionals.

Responsibilities

• Support and supervise the Urgent Care team.
• Liaise with health and social care agencies.
• Coordinate team resources to ensure service quality.

Skills

Autonomous work

Calm under pressure

Effective communication

Job description

Overview

Operational Team Lead - Full-time, Permanent. This role is based in Shropshire, Telford and Wrekin (STW) and is part of our Urgent Care Team. It is a permanent, full-time position focused on delivering high quality 24/7 service to patients and service users in the STW region.

Working from our regional Head Office in Telford, you will work with the Assistant Operations Manager to support all members of the Urgent Care Team and contribute to an efficient operation.

Responsibilities

• Support and supervise all members of the Urgent Care team to deliver a high-quality service.
• Guide and advise health and social care professionals to achieve the required outcomes for patients/clients.
• Liaise with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direct to the appropriate alternative service.
• Supervise operational teams and act as the first point of reference to resolve issues during shifts.
• Coordinate resources on shift to ensure a consistent and high level of service.

About You

• Work autonomously and assist both external and internal stakeholders in achieving the appropriate outcome.
• Remain calm and focused on service delivery during unpredictable workloads.
• Maintain a good working knowledge of HealthHero Integrated Care policies and procedures related to the service and ensure the team adheres to them.
• Communicate confidently, knowledgeably and courteously with all stakeholders.

About Us

Our Integrated Urgent Care (IUC) is a service for patients registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence Shropshire, Telford and Wrekin services on 1 October 2025, including GP Out of Hours and Care Coordination Services.

Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. HealthHero is a digital health provider serving the UK, Ireland, France and Germany, focused on improving lives and simplifying healthcare.

We are recognised as a Great Place to Work and have been featured in The Sunday Times Fastest Growing Tech list, reflecting our impact in the digital health sector and our commitment to innovation and excellence.

We are committed to excellence in person-centred care and continuously improve our services and culture. This is reflected in two consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us daily as we strive to SOAR – Simplify, Own, Aspire and Respect. We value time and provide information about Health Hero Integrated Care Clinical Services and our Quality Account for you to learn more about us.

What we offer

• A competitive base salary plus enhancements (uplifts dependent on shift time and day)
• Discretionary staff bonus scheme
• Free staff parking
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you. For a full Job Description or if you have any questions, please contact our Recruitment Team at [e-mail].

Closing date: Friday 10 October (5pm)

Office-based: Grosvenor House, Central Park, Telford TF2 9TW

Additional information

*We reserve the right to close this job if we receive a sufficient number of applications.
**We are unable to offer sponsorship for candidates requiring a sponsorship from their employer.

Equality, Inclusivity and Diversity

We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and will provide reasonable adjustments during the application process upon request by contacting [e-mail].

Safeguarding

Please see here for information relating to our safeguarding commitments as a healthcare provider.