Onsite Engineer

Air IT Limited; Sandiacre; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT service provider in the UK seeks an Onsite Engineer to provide face-to-face technical support for clients. This position requires strong technical skills, excellent customer service, and the ability to manage IT support needs effectively. The successful candidate will be a proactive team player with a genuine desire to improve their technical knowledge and thrive in a client-facing role.

Benefits

Hybrid working options

25 days annual leave

Ongoing learning and development

Cycle to work scheme

Enhanced family leave

Celebration day off

Salary sacrifice pension

2 paid volunteer days

Company social events

Discount and Cashback Scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Proven experience as a Service Desk Engineer.
• Full UK driving license and transport with Business Insurance.
• Strong communication skills.

Responsibilities

• Provide onsite technical assistance and support.
• Manage IT support requirements for the client.
• Log and manage all activity in PSA system.

Skills

Technical support

Customer service

Networking knowledge

Microsoft 365

Microsoft Windows Server/Desktop

Self-motivated

Strong attention to detail

Tools

Remote support tools

Unifi

Mimecast

Datto RMM

Job description

Location: West Midlands
Employment Type: Full-time

About the Role
We’re looking for an experienced Onsite Engineer to deliver face‑to‑face technical support for one of our key clients. Acting as their dedicated point of contact, you’ll handle all IT support needs, build strong relationships at all levels, and ensure exceptional service delivery. You’ll also maintain meticulous documentation to guarantee streamlined and consistent support.

Key Responsibilities

• Provide onsite technical assistance, troubleshooting hardware, software, and network issues.
• Act as the primary technical contact for the client, managing all IT support requirements.
• Support users at remote sites when needed.
• Install, maintain, and troubleshoot client hardware/software in line with company standards, including system upgrades.
• Respond to technical queries promptly, prioritising effectively to meet KPIs and service expectations.
• Log and manage all activity within the PSA system following Service Desk procedures.
• Manage your support queue efficiently, resolving calls in line with SLAs while delivering outstanding customer service.
• Collaborate with team members and clients to maintain strong working relationships.
• Suggest improvements to client systems and services to enhance performance and service quality.
• Assist with projects alongside professional service engineers when required.

What We’re Looking For

Personal Attributes:

• Genuine desire to continually improve technical knowledge and skills through self‑study.
• Self‑motivated with the ability to work independently.
• Strong attention to detail and accuracy.
• Flexible and adaptable, able to pick up visits at short notice.
• Excellent organisational skills with the ability to prioritise workloads.
• Proven experience as a Service Desk Engineer.
• Experience with remote support tools.
• Strong knowledge of Microsoft Windows Server/Desktop environments.
• Experience with Microsoft 365, SharePoint, Entra ID, InTune, and AutoPilot.
• Networking knowledge (TCP/IP, Firewall, Routing/Switching).
• Familiarity with Unifi.
• Excellent customer service and communication skills.
• Full UK driving licence and transport with Business Insurance.
• Knowledge of Conditional Access Technologies.
• Experience with Mimecast email security.
• Familiarity with Datto RMM / BCDR / SaaS.

Why Join Us?
You’ll be part of a dynamic team committed to delivering exceptional IT services. We offer opportunities for professional growth, ongoing training, and the chance to work closely with a valued client to make a real impact.

Joining Air IT means unlocking a world of perks and opportunities, including:

• Hybrid working options for a better work‑life balance
• 25 days annual leave plus bank holidays
• Ongoing learning and development opportunities
• Cycle to work scheme and technology vouchers
• Enhanced family leave
• Celebration day - an additional day off each year to celebrate an occasion important to you
• Salary sacrifice pension
• 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
• Company social events and competitions
• Discount and Cashback Scheme
• Group Income Protection
• Life Insurance
• EAP and Virtual GP Service

Apply Now
If you’re passionate about technology and thrive in a client‑facing role, we’d love to hear from you.