Online Trading Assistant

Ayrshire Hospice; Ayr; On-site; GBP 22,000 - 26,000; Full time

Job summary

A community-focused healthcare charity based in Scotland is seeking an Online Trading Assistant to support their income generation efforts. The successful candidate will manage online sales across platforms like eBay, oversee volunteers, and ensure customer satisfaction while complying with health and safety regulations. The role involves excellent communication skills, knowledge of retail processes, and a passion for supporting healthcare initiatives. A driving license and personal transport are required.

Qualifications

• Experience in a retail role at supervisory level.
• Experience with online selling platforms.
• Knowledge of consumer trading standards legislation.

Responsibilities

• Support the Online Trading team to maximize income from online activities.
• Research and select appropriate donated items for sale.
• Photograph, edit, and list items on online platforms.
• Pack sold items securely and manage customer queries.
• Support volunteers and maintain health and safety standards.
• Perform cashier duties and handle cash transactions.
• Assist with Gift Aid processing for donated goods.

Skills

Team management

Customer service

Online retail processes

Cash handling

Microsoft Office (Word, Excel)

Photography skills

Education

Qualification in sales, retail management, or administration

Job description

Job Summary

Our Online Trading department plays a pivotal role in our income stream and assists in the financial sustainability of the Hospice.

As an Online Trading Assistant you will be responsible for the sale of both donated and new goods on one of our online platforms such as eBay, Ayrshire Hospice website and also in person at external events throughout the year.

The person in this role will have excellent communication skills with the ability to communicate confidently and effectively at all levels within the Ayrshire Hospice and via online messaging.

You will drive income through careful selection of goods, pricing and effective merchandising of goods online.

This role demands a dynamic and motivated individual and can include lifting and packing heavy items.

Main Responsibilities

• Reporting to the Online Trading Manager, you will support the Online Trading team to deliver the operational retail trading activities online which contributes to maximising the stores income potential through sound business practices.
• Identify and Research appropriate donated items sent in from shops, gathering information such as price, rarity etc.
• You will photograph items for sale, edit photographs, list the items on various online selling platforms such as eBay, giving a detailed description of every product.
• Safely and securely pack sold items to send to customers making sure there is no damage to the item during transit.
• Deal with customer queries and complaints via online messaging/email in a polite and professional manner.
• Attend various external events throughout the year selling new goods such as Christmas cards, diaries etc.
• You will support the Online Trading team to direct a team of volunteers, in all aspects of online retail activities, Health & Safety standards and fire safety regulations.
• The job holder, in addition, will support the achievement of sales revenue through careful selection of goods and pricing and effective merchandising of goods.
• Utilise the Electronic Point of Sale (EPOS) till system and ensure that it is operated effectively and accurately by supporting volunteers in the use of. Ensure details of all relevant donated goods are entered into the system for stock control purposes and all sales are processed in line with shop till procedures to achieve agreed data capture.
• Undertake cashier role in the collection, recording, receipting and safeguarding of all incoming cash. Supporting the shop management teams in the maintenance of records of all financial transactions retaining paperwork and documentation as appropriate. Prepare all store takings and other cash income for banking on a daily basis, ensuring compliance with Hospice cash handling procedures.
• Support the shop teams with Gift Aid process to enable the recovery of gift aid income from the sale of donated goods, actively recruit new donors, capturing repeat donors and maintaining all personal records in line with GDPR requirements.
• The Job holder may also need to support the shop teams by running a shop to cover absence etc.

Person Specification

Education/Qualifications

• A qualification in sales, retail management, Online Trading, administration would be advantageous.

Knowledge/Experience

• Previous experience in a retail role at supervisory level
• Experience in a similar role within a third sector organisation
• Previous experience using online selling platforms

Ability/Skills

• Ability to manage a team of staff and volunteers - Essential
• Extensive knowledge of online retail processes including best practice customer service and pricing. - Essential
• Experience of retail financial processes and administration processes including cash handling and cash management - Essential
• Knowledge of consumer trading standards legislation - Essential
• Excellent computer skills also knowledge of the Microsoft packages such as Word and Excel
• Good knowledge of using a digital camera and editing photographs - Essential
• Ability to apply policies and procedures in relation to Health & safety issues, COSHH regulations as well as organizational policies and procedures - Essential
• Full clean driving licence and own transport (Business insurance also required) - Essential

Personal Qualities

• Positive, motivated and enthusiastic individual - Essential
• Passion for Hospice care or other healthcare and/or not for profit environment - Essential
• Values driven - Essential