Online Store Operations Manager: Lead, Coach & Deliver KPI

Sainsbury's Supermarkets Ltd; Hitchin; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket chain seeks an Online Manager for its store in Stevenage. The role involves orchestrating online picking and delivery, managing team performance, and ensuring a seamless customer shopping experience. Candidates should have previous leadership experience in a fast-paced environment and a track record in customer service. The position offers a competitive salary, benefits, and opportunities for professional development within a dynamic team.

Benefits

10% discount after four weeks, increasing to 15% on weekends

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Share scheme with discounted rates

Wellbeing support services

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven track record of delivering excellent customer service and coaching teams.
• Experience in a fast-paced, customer-facing environment.
• Capability to manage employee relations effectively.

Responsibilities

• Plan and deliver online picking and delivery services.
• Lead, coach, and engage a team to ensure safe shopping.
• Collaborate with management for successful overall store performance.

Skills

Customer service excellence

Team leadership

Operational management

Performance metrics

Job description

A leading UK supermarket chain seeks an Online Manager for its store in Stevenage. The role involves orchestrating online picking and delivery, managing team performance, and ensuring a seamless customer shopping experience. Candidates should have previous leadership experience in a fast-paced environment and a track record in customer service. The position offers a competitive salary, benefits, and opportunities for professional development within a dynamic team.