Online Assistant

Sainsbury's Supermarkets Ltd; East Grinstead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading supermarket chain in East Grinstead is seeking an Online Assistant to enhance the shopping experience for online customers. Responsibilities include selecting high-quality products, assisting with customer queries, and supporting delivery operations. Ideal candidates will be detail-oriented, enjoy working in a fast-paced environment, and be comfortable with early shifts. The position offers a competitive hourly rate of £12.60 for part-time work, with various rewards including discounts and a nightshift premium.

Benefits

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Sainsbury's share schemes

Shopping discounts

Wellbeing support

Qualifications

• Must be above school-leaver age.
• Right to Work in the UK.
• Previous experience in a retail environment is beneficial.

Responsibilities

• Select products for online customers based on their orders.
• Use technology to plan routes in-store.
• Assist with customer queries and order processing.
• Support Home Delivery Drivers with loading vans.
• Work flexibly across the store as needed.

Skills

Customer service

Attention to detail

Initiative

Teamwork

Job description

East Grinstead Store, Sainsbury's Supermarkets Ltd Brooklands Way, East Grinstead West Sussex, RH19 1DD

£12.60 per hour – Part time, 16 hours per week.

Contract type: Permanent | Business area: Retail | Requisition ID: 400046145

Shift hours

Early shift: 04:00 - 08:00

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same, especially during the busiest and most magical time of the year. They are at the heart of the local community, providing outstanding value, quality and great service. As one of our Online Assistants, you’ll be the special ingredient that supports a joyful shopping experience for our online customers, so they get everything they shop at Sainsbury’s for.

Eligibility

• You must be above the school‑leaver age in your country.
• If the shifts for this role cover hours earlier than 6 am or later than 11 pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, showing what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve customers brilliantly, supporting with any questions and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required.

What makes a great Sainsbury’s Colleague

• Happy with early morning starts (most shifts start at 4 am) and working in a fast‑paced, physical and high‑energy environment, often on your own but thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – fully trained in a variety of skills, providing opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15 kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for customers.

Working for us has great rewards

• Nightshift premium – in addition to the advertised hourly rate, a further £2.45 nightshift premium is paid for every hour worked between midnight and 5 am (where applicable).
• Discount card – 10% off at Sainsbury’s, Argos, Tutti and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4 % and 7.5 % of your pension contributions.
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues with resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

As part of our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.