One Stop - Customer Service Assistant

One Stop Stores Ltd; United Kingdom; On-site; GBP 20,000 - 25,000; Part time

Job summary

A retail subsidiary in the UK is looking for a Customer Service Assistant to ensure excellent customer service and support daily store operations. Responsibilities include assisting customers, maintaining store appearance, and participating in community events. Flexible hours and employee discounts are part of the benefits. An equal opportunity employer committed to diversity and inclusion.

Benefits

Flexible hours

Employee discounts

Supportive workplace culture

Responsibilities

• Provide excellent customer service and support various store activities.
• Encourage feedback from customers regarding their shopping experience.
• Maintain cleanliness and organization of the store.
• Ensure accurate clocking of shifts for pay purposes.
• Follow security procedures to keep everyone safe.
• Participate in community and charity events.

Skills

Customer service

Teamwork

Attention to detail

Job description

One Stop–Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast‑paced retail environment where no day is the same. You will play an important role in the day‑to‑day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Responsibilities

• Know my customers and serve them with passion and pride, giving great natural service.
• Encourage customers to give feedback on their shopping trip through the 'have your say' survey.
• Work across all areas of the store including online, tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Put into practice the training I have received to ensure we work safely.
• Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store’s performance, understand the part I play and what we need to do together to deliver profit.
• Live our values, make everyone feel welcome, and always follow our policies.
• Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• Always follow the Think 25 policy when serving age restricted products to all customers.
• Respond quickly to assistance calls or interventions on self‑service check‑outs, explaining what I am doing to the customer.
• Work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Follow all the training I have received to keep myself, others and the store safe and legal.
• If the store has a Post Office Local, perform day‑to‑day operations of the post office, including passing a Post Office Financial and criminal conviction background check.

Benefits

We offer flexible working arrangements and a range of benefits that reflect the Tesco Group’s values. Benefits include flexible hours, a supportive workplace culture, opportunities for development and a commitment to community involvement. You will also have access to One Stop specific benefits such as employee discounts and a comprehensive benefits package.

One Stop is an equal opportunity employer. All employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.