Onboarding Team Member

4COM (4Communication B.V); Sefton; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A law firm is seeking an Onboarding Team Member to join their growing team in Sefton. The successful candidate will engage with clients directly, ensuring they receive top-notch support during the onboarding process. Essential skills include customer service, communication, and attention to detail. With a hybrid work model and competitive benefits including holidays and a bonus scheme, this role offers a great opportunity for personal and professional development.

Benefits

35 days holiday including bank holidays

Bonus scheme

Pension scheme

Life Assurance Policy

Medicash policy

Company sick pay

Flexible working environment

Qualifications

• Call Centre experience or experience in customer-facing roles.
• A willingness to learn and develop.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.

Responsibilities

• Communicating with clients and managing relationships via phone and email.
• Developing knowledge of claims process for Medical Negligence.
• Making amendments to sign-up/medical consent forms.
• Building rapport with clients and ensuring accurate information.
• Monitoring own task list to chase clients for instructions.

Skills

Call Centre experience or customer-facing experience

Excellent verbal communication skills

Excellent written communication skills

Exceptional attention to detail

Team player

Microsoft Office

Exceptional customer service skills

Job description

Location

Southport/Hybrid

Office attendance expectation

Initial period in the office for training, followed by hybrid working.

Working hours

35 hours – Monday to Sunday on a rota basisp>

Onboarding Team Member - CN

Salary

£22,932

Fletchers Solicitors Ltd has a fantastic opportunity to join our growing team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step‑by‑step support during the initial sign‑up process.

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas closure, with the option to purchase up to 3 extra days per year until you reach the maximum long‑service awards awarded after your 5th, 7th and 9th full year of employment
• Pension scheme with tax‑efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work‑life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards for winning nominees

Main Responsibilities

• Communicating with clients daily, managing and developing relationships with clients via phone and email.
• Developing and maintaining knowledge of claims process for Medical Negligence.
• Understanding and discussing our funding and insurance information.
• Communicate with our legal team where necessary to progress cases.
• Make amendments to our sign‑up/medical consent forms where required.
• Build rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
• Monitor own task list, ensuring all enquiries are contacted daily to chase the client for instructions.
• Any other ad‑hoc duties as requested by your Team Leader or Head of Department.
• Obtain further information from clients regarding their potential claim.
• Complete conflict checks.
• Assist the legal teams to onboard high‑value cases.

Essential Skills And Experience

• Call Centre experience or customer‑facing experience.
• A willingness to learn and develop.
• Excellent verbal, written communication and telephone skills.
• Exceptional attention to detail.
• Team player.
• Microsoft Office.
• Exceptional customer service skills.

We reserve հեր right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Solicitors

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North‑West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work‑life balance, attractive benefits, apprenticeship or training contractPoker opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programmes for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

More information about us can be found on our website: https://www.fletcherssolicitors.co.uk/about-us

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of animais Red Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.