On-Site IT Technician – Windows & Hardware Specialist

Portofdover; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic IT company in Dover is seeking an IT Support Technician to deliver top-notch support and customer service. Responsibilities include acting as a first point of contact for IT issues, maintaining documentation, and collaborating with third-party providers. Ideal candidates will have at least 2 years of experience, strong problem-solving skills, and a full UK driving license. This position offers opportunities for professional development and a comprehensive benefits package.

Benefits

5 weeks annual leave + bank holidays

Birthday leave

Contributory pension scheme

Discretionary annual bonus scheme

Private Health Care

Life assurance

Employee assistance programme

3rd party discounts

Cycle to work scheme

Free Parking

Qualifications

• Experience with hardware support and Microsoft Windows OS.
• Hands-on application and end-user support experience.
• Knowledge of telephony, CCTV, and access control systems is a plus.

Responsibilities

• Act as the first point of contact for IT support.
• Monitor system alerts and escalate issues.
• Maintain user guides and conduct IT equipment audits.
• Install, configure, and repair IT equipment and infrastructure.

Skills

Problem-solving skills

Analytical skills

Independent work

Attention to detail

Team player

Education

2 years experience as an IT Technician

Tools

Microsoft Windows OS

Active Directory

Basic networking (TCP/IP, DNS, DHCP)

Job description

A dynamic IT company in Dover is seeking an IT Support Technician to deliver top-notch support and customer service. Responsibilities include acting as a first point of contact for IT issues, maintaining documentation, and collaborating with third-party providers. Ideal candidates will have at least 2 years of experience, strong problem-solving skills, and a full UK driving license. This position offers opportunities for professional development and a comprehensive benefits package.