OMNI Operations Manager

Chubb Fire & Security Ltd.; Blackburn; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading global security firm in Blackburn seeks an OMNI Operations Manager to drive implementation and optimisation of their OMNI platform. The ideal candidate will have 3-5 years of OMNI experience and a strong background in operational improvement. Responsibilities include stakeholder engagement, continuous improvement, and performance reporting. The role offers a salary of up to £45,000 per annum, with a package of perks including 25 days holiday and a matched pension scheme.

Benefits

25 days holiday plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme (5% matched)

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Health & Wellbeing Resources

Central Benefits Platform with discounts

Bravo Awards for outstanding contributions

Qualifications

• 3–5 years of hands-on OMNI platform experience.
• Proven experience in operational improvement or business transformation roles.
• Strong understanding of customer-facing processes and service operations.

Responsibilities

• Drive implementation, optimisation, and enhancement of the OMNI platform.
• Identify and evaluate opportunities to extend OMNI capability.
• Act as the primary point of contact for OMNI within business support.

Skills

OMNI platform expertise

Operational improvement

Analytical skills

Stakeholder management

Communication skills

Tools

Project management certification (e.g., Prince2, Lean, Six Sigma)

Job description

# At Chubb we are driven by a powerful purpose - to protect your worldOMNI Operations Manager page is loaded## OMNI Operations Managerlocations: Chubb Blackburn, Shadsworth Road, Blackburn, Lancashire, BB1 2PRtime type: Full timeposted on: Posted Todayjob requisition id: JR40003898Here at Chubb Fire & Security we have an opportunity for a **OMNI Operations Manager** to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.**SALARY: Up to £45,000 per annum (depending on experience)*** 25 days holiday, plus bank holidays* Free Onsite Parking* Cycle to Work Scheme* Employee Referral Scheme (£1000)* Company Pension Scheme (5% matched)* Life Assurance (4 x Basic Salary)* Employee Scholarship Scheme* A Central Benefits Platform offering a wide variety of discounts* Health & Wellbeing Resources* Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence**WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5****What You’ll be Doing as an OMNI Operations Manager**The OMNI Operations Manager will drive the effective implementation, optimisation, and continuous enhancement of the OMNI platform across Chubb Fire & Security’s business support function. This role ensures OMNI becomes fully embedded as the core customer-facing and operational ecosystem improving service quality, streamlining processes, and enabling a consistent, data-driven customer experience.**You will:****Implementation & Optimisation*** Assist with the rollout of OMNI across relevant business support functions, ensuring alignment with operational objectives and customer needs.* Maintain responsibility for OMNI governance, ensuring updates, releases, and changes are controlled, tested, and fully communicated.**Continuous Improvement & Transformation*** Identify and evaluate opportunities to extend OMNI capability, enhance workflows, and simplify customer journeys.* Work with operational teams to understand pain points and convert them into actionable enhancement requirements.**Stakeholder Engagement & Leadership*** Act as the primary point of contact for OMNI within the business support function, engaging with Operations, Customer Service, IT, and Transformation teams.* Provide training, support, and guidance to end users to drive adoption and change readiness.**Performance & Reporting*** Track, measure, and report on platform performance, adoption levels, and process outcomes.* Ensure OMNI contributes to operational efficiency, improved customer outcomes, and reduced process friction.**What We Would Like You To Bring**The ideal candidate brings deep hands-on OMNI expertise and a proactive mindset, constantly looking ahead to identify the next improvement, innovation, or operational gain.**Essential*** 3–5 years of hands-on OMNI platform experience, including configuration, optimisation, and enhancement delivery.* Proven experience in operational improvement or business transformation roles.* Strong understanding of customer-facing processes, service operations, and workflow design.* Ability to translate operational needs into structured system requirements.* Strong analytical skills with the ability to diagnose issues and propose effective solutions.* Excellent stakeholder management and communication skills, able to influence at multiple levels.* Demonstrated capability to manage multiple initiatives simultaneously in a fast-paced environment.**Desirable*** Experience within fire & security, field service, alarm monitoring, or related service environments.* Knowledge of integration principles, automation approaches, or digital service design.* Project management or continuous improvement certification (e.g., Prince2, Lean, Six Sigma).**Personal Attributes*** Proactive, improvement-minded, and always looking for “what’s next”.* Strong ownership mentality with a focus on effective execution.* Comfortable challenging existing processes constructively.* Driven by results and operational excellence.If this sounds like you, apply today and send us your application!*Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.**#LI-CO1***Additional Information**Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companiesWe believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.#BR-CB