Non-Medical Prescribing Administrator

Merseywestlancs; Chorley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable NHS Trust in England is looking for a Non‑Medical Prescribing Administrator to provide administrative support to the senior management team. This role requires strong communication skills and attention to detail, managing confidential matters, and proficiency in Microsoft Office Suite. Candidates should hold an NVQ Level 4 in Business Administration or equivalent, with significant experience in a business administrative role. The Trust promotes a supportive work environment and provides opportunities for professional development.

Benefits

Generous pension scheme

Employee recognition programs

Access to NHS discounts

27 days annual leave on commencement

Qualifications

• Significant previous experience in a business administrative or secretarial role.
• Proven experience of managing complex diaries and preparing for meetings.
• Experienced in audio typing.

Responsibilities

• Provide administrative support to the senior management team.
• Manage confidential correspondence and maintain communication pathways.
• Organise and participate in meetings, producing minutes as required.

Skills

Strong verbal/written communication skills

Excellent organisational skills

Ability to manage confidential matters

Proficiency in Microsoft Office Suite

Education

NVQ Level 4 in Business Administration or equivalent

Educated to GCSE level or equivalent experience

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e‑mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

An exciting opportunity has arisen for a Non‑Medical Prescribing Administrator to join our team on a fixed term 12‑month basis!

Mersey & West Lancashire Teaching Hospitals NHS Trust’s aim is for Lead Employer to be the preferred provider of choice within the NHS by providing a world‑class service, whilst at the same time offering a competitive rate to potential clients. This post is an opportunity to become part of a forward‑thinking team with a learning organisation ethos.

"The JD & PS are currently under AfC review and are subject to change"

Main duties of the job

The NMP Administrator will be accountable to then MP lead Nurse.

The NMP Administrator, you will provide administrative support to the senior management team within Quality and Risk.

As a highly skilled and experienced secretary/ administrator, you will provide a wide range of support and service with strong verbal/written communication skills and high attention to detail and accuracy.

As an experienced professional you will be used to managing confidential correspondence/matters and have a flexible approach with the ability to function effectively in a fast‑paced environment with excellent interpersonal skills to deal with many people at all levels.

You will have the ability to maintain professional and pleasant demeanour, have excellent organisational skills and the ability to multi‑task.

Duties described are not exhaustive and may be varied from time to time. The values of Mersey & West Lancashire Teaching Hospitals NHS Trust are integral to the way you are expected to perform.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

KEY DUTIES

Communication and Relationships

• Ensure good communication pathways are maintained within the respective teams, Clients, and other stakeholders.
• Acts as an advocate for the Service.
• Production and delivery of letters, reports, presentations, etc.
• Travel to client organisation, if required, to support the NMP Lead Nurse
• Support and participate in regular team meetings.

Knowledge

• Advanced knowledge of the Microsoft Suite i.e., Outlook, Word, PowerPoint, Excel etc.
• Knowledge of how to review and implement policies, procedures, and processes
• Knowledge of the full range of secretarial and administrative processes and procedures.

Analysis and Judgement

• Identify potential service or resourcing issues with the support being provided in this role and suggest ways to avoid operational standards or performance from slipping e.g., to meet specific deadlines.
• Ensure quality assurance and quality checking is carried out.
• If required, monitor projects, work programmes etc. within the processes/ guidelines of the Service.
• Have a thorough understanding of the Service Level Agreement; any associated key performance indicators of each NMP.
• Interpretation of data and analysis of information to assist with Client/ Service reporting.
• Monitor issues through an issues/learning log.
• Assist with the production of the NMP performance report, as required.
• Maintain and develop own knowledge and skills as planned through appraisal.

Planning and Organising

• Responsible for organising own day to day work.
• Plan and priorities key areas of work, identifying any areas of high importance and/or risk with the NMP Lead Nurse.
• Support the projects within the teams; ensuring administrative standards are met and version control optimised.
• Monitor and update data bases, timetables, audits etc., as required.
• Deal with incoming mail, make appointments, arrange and servicing meetings, accept phone calls, maintain diaries, and take necessary action within agreed processes/procedures.
• Organise and participate in meetings as necessary, producing minutes and/or action plans of the meetings and distribute accordingly, together with any relevant documents.
• Oversee Service timetables and adjust and communicate out any associated changes/alterations.
• Priorities workload to ensure an element of cross‑cover. Liaise with NMP Lead Nurse regarding long‑term cover arrangements where necessary.
• Ensure best use is made of the systems available, such as Outlook etc.

Physical Skills and Effort

• Standard keyboard/use of computer packages.
• Provide high standard business administrative services.
• Provide advice to managers and staff in respect of business administrative support.

Policy and Service Development

• Understand your part in the Service Value Stream and apply any changes in conjunction with the NMP Administrator role.
• Take part in the Service’s compliance audit programmed, as required.
• Support the development and review of standard operating processes (SOPs).
• Support service projects, ensuring administrative processes assist the success of each project.

Financial and Physical Resources

• Understand the Service catalogue of services and associated costs to enable informed administrative support for the NMP Lead.

Leadership, Management and Training

• Delegate and priorities workloads, as appropriate.
• Ensure all mandatory and statutory training is up to date
• With appropriate training and in‑line with STHK’s procedures, participate in the recruitment and selection of staff.
• Participate in the induction and training of other administrative staff, as required.
• Support the production and delivery of teaching and development programmes, as required.

Record Keeping, Information Technology and Governance

• Participate in the Service compliance audit programmed.
• Create and maintain accurate records and documents (paper/electronic) in line with document Proficient in the Microsoft suite of software, especially Outlook, Word and Excel and the use of spread sheets.
• Assist with the generation of reports and information for meetings.
• Support the document control management system with the Service.
• To set up audio and visual equipment for meetings.

Research and Development

• Develop, implement, and participate in surveys and audits relevant to the Service and manage any action plans, as required.
• Provide data to contribute to the reporting obligations of the Service.

Decision Making and Autonomy

• Day to day management of own work and if required supervision of staff. Work is managed not supervised. Works on own initiative.

Physical Skills and Effort

• Light physical effort.

Mental Effort

• Concentration required for providing professional business support to two Assistant Directors, meetings, checking documents and analysing statistics, interruptions to deal with any issues.

Emotional Effort

• May be exposed to emotional situations e.g., Client issue.
• Always maintains a calm professional approach.

Working Conditions

• Office conditions/uses keyboard for significant proportion of the day.
• Some off‑site working, which will require travel.
• Occasional risk of challenging behaviour from Clients.

Person specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE level and/or equivalent qualification and/or equivalent experience
• Committed to Continuous Professional Development (CPD)
• NVQ Level 4 in Business Administration or above and/or equivalent qualification and/or equivalent experience

Knowledge & Experience

• Significant previous experience in a business administrative or secretarial role, involving working with key internal and external contacts at all levels, including senior management/director level
• Proven experience of a range of business administration / secretarial procedures
• Experienced in proactively managing complex diaries, preparing for meetings and taking minutes of meetings
• Experience of working effectively with the required IT systems, including Microsoft Office (Excel, PowerPoint, Word, Outlook etc.)
• Fully experienced in audio typing
• Experienced in managing people

Other

• Flexible approach to changing business needs

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward‑thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non‑smoking across all sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trust’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

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