Non-Household Key Account Officer – Lot B Smart Metering

Cappagh Head Office; Havant; On-site; GBP 30,000 - 45,000; Full time

Job summary

Cappagh Contractors is seeking a Non-Household Key Account Officer for the Portsmouth Water AMP8 Framework. This role involves managing key client relationships, ensuring project efficiency and safety. Candidates should have experience in utilities or engineering with a focus on customer service, data analysis, and quality standards.

Benefits

Opportunities for career progression

Ongoing training

Commitment to quality and safety

Qualifications

• Experience in account management, customer service, or stakeholder engagement within utilities.
• Commitment to safety and operational excellence.
• Excellent organizational and communication skills.

Responsibilities

• Act as the primary point of contact for non-household clients.
• Monitor project logistics and ensure compliance with safety regulations.
• Prepare performance and quality reports for client review.

Skills

Communication

Analytical skills

Customer service

Organizational skills

Data analysis

Education

Relevant qualifications in business, engineering, or customer service

Job description

Cappagh Contractors is seeking a proactive and customer-centric Non-Household Key Account Officer to support the delivery of Lot B Smart Metering for the Portsmouth Water AMP8

framework. This is a vital role in managing relationships with key commercial and industrial customers, ensuring projects are delivered safely, efficiently, and to the highest quality standards.

Are you a customer-focused professional who thrives on safety, logistics, and delivering quality? We are looking for a Non-Household Key Account Officer to join the Lot B Smart Metering team on the Portsmouth Water AMP8 Framework.

You’ll manage relationships with our key commercial and industrial clients, making sure every smart meter installation is safe, efficient, and tailored to customer needs. You’ll also use data-

driven insights to drive performance and champion quality standards. If you excel in communication, build trusted relationships, and have a keen eye for safety, process, and detail, we’d love to hear from you.

Employer
Cappagh Contractors – Portsmouth Water AMP8 Framework

Reports to
Contracts Manager

Non-Household Key Account Officer – Smart Metering (Lot B), Portsmouth Water AMP8 Cappagh Contractors

Requirements

Key Responsibilities

• Act as the primary point of contact for non-household clients throughout the smart metering programme.
• Champion safety by ensuring all works comply with legislation, company policies, and best practice.
• Monitor and report on project logistics, ensuring installations are planned and executed with minimal disruption to customer operations.
• Collect, analyse, and report data on project performance, utilising insights to drive improvements and inform decision-making.
• Resolve customer issues swiftly and professionally, putting their needs at the centre of every project.
• Coordinate with internal teams and subcontractors to ensure seamless delivery and high standards of work.
• Prepare regular performance and quality reports for internal and client review.

Requirements

• Proven experience in account management, customer service, or stakeholder engagement within utilities, engineering, or infrastructure.
• Demonstrable commitment to safety and operational excellence.
• Excellent organisational, analytical, and communication skills; confident working with data and reporting tools.
• Ability to prioritise customer needs while ensuring project logistics and quality requirements are met.

Relevant qualifications or training in a business, engineering, or customer service discipline preferred.

About Cappagh Contractors

Cappagh Contractors is a respected civil engineering company specialising in utilities and water sector projects. We offer opportunities for career progression, ongoing training, and a commitment to quality, safety, and customer service. Working for Cappagh you will be the frontline of our business, embodying our “can do” attitude at every step of the way.

To apply send CV and cover letter using the form on this page– Reference PWKAO

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