Nights Team Member

Peoplebank; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel management company is seeking a Night Team Member to ensure smooth operations during night shifts. Responsibilities include managing guest requests, maintaining security, and performing regular checks. Candidates should have experience in the hospitality sector and excellent customer service skills. The role requires flexibility to work evenings and weekends. Join our dynamic team and enjoy various benefits, including employee discounts and well-being support.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits

Shopping and utility discounts

Free meals on duty

Cycle to work scheme

Qualifications

• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.

Responsibilities

• Manage guest requests promptly and professionally.
• Maintain security and safety procedures throughout the night.
• Perform regular security checks to keep our hotel safe.
• Assist with any maintenance or housekeeping tasks.
• Handle guest check-ins and check-outs as needed.

Skills

Customer service skills

Communication skills

Organizational skills

Flexibility

Calm under pressure

Job description

Are you reliable and responsible? We're looking for a Night Team Member to ensure our hotel runs smoothly during the night shift.

What You’ll Do:

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• Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
• Safety First: Maintain security and safety procedures throughout the night.
• Security Checks: Perform regular security checks to keep our hotel safe.
• Support Staff: Provide general support to hotel staff during the night shift.
• Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
• Room Setup: Set up meeting rooms and other areas as needed.
• Food & Beverage Service: Serve food and beverages to guests when required.
• Check-In/Out: Handle guest check-ins and check-outs as needed.
• Emergency Response: Manage any emergency situations that occur.
• Reporting: Prepare reports for senior management as required.
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking
• Previous experience working in a hotel or similar environment, preferably in a night team member role.
• Excellent customer service skills and a friendly, professional demeanor.
• Strong communication and interpersonal skills.
• A good understanding of safety and security procedures.
• The ability to remain calm and composed in high-pressure situations.
• A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
• Good organizational skills and attention to detail.

Hotel

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.

The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi‑Fi throughout the hotel, on‑site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24‑hour room service menu12.

For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15‑minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.