Night Porter & Guest Services Lead (Part-Time)

Devonshire Group; Bakewell CP; On-site; GBP 12,000 - 15,000; Part time

Job summary

A hospitality company in Bakewell is looking for a Night Porter to be the main point of contact for guests during the night. The role involves checking guests in and out, answering calls, and ensuring high service standards. Ideal candidates are excellent communicators with proficiency in IT and organizational skills. Flexibility with shifts is required. The position offers discretionary service charge and tips, potentially increasing annual pay by up to £3000.

Benefits

Free meals on duty (when working over 6 hours)

Generous food and beverage discounts

Free access to Bolton Abbey and Chatsworth Estates

Excellent personal development opportunities

Free entry to Chatsworth fairs and events

Membership of the Life Assurance Scheme

Qualifications

• Previous experience handling administration.
• Experience in a hotel or similar role.
• Ability to prioritize workload efficiently.

Responsibilities

• Answer telephone calls and customer inquiries.
• Check-in and out guests efficiently.
• Process guest administration and handle payments.
• Ensure public areas are presented to a high standard.

Skills

Excellent communication

Proficient IT user

Organizational skills

Customer service

Education

Formal qualifications such as an apprenticeship or NVQ

Tools

Hotel reservation systems (Rezlynx or Resdiary)

Job description

A hospitality company in Bakewell is looking for a Night Porter to be the main point of contact for guests during the night. The role involves checking guests in and out, answering calls, and ensuring high service standards. Ideal candidates are excellent communicators with proficiency in IT and organizational skills. Flexibility with shifts is required. The position offers discretionary service charge and tips, potentially increasing annual pay by up to £3000.