Night Housing Support Worker - Young People’s Services

1 Livewest; Penzance; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading housing support organization in Penzance is seeking a Night Intensive Housing Worker to support young people aged 16-25 in a safe and empowering environment. Responsibilities include providing out-of-hours support, managing housing welfare, ensuring safety, and engaging with residents. The candidate must have experience working with youth and a level 3 qualification in a related field. This role offers generous leave, development opportunities, and a supportive team culture.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits and Perks

Learning and Development Opportunities

Family Support Policies

Wellbeing Support

Cycle to Work Scheme

Paid Volunteering Days

Qualifications

• Experience working with young people or in supported housing (paid or voluntary).
• Understanding of issues such as homelessness, mental health, substance misuse, and safeguarding.
• Knowledge of housing and welfare benefits.

Responsibilities

• Provide housing management and support to help young people sustain accommodation.
• Ensure the safety and security of the building and its residents.
• Respond to emergencies and safeguarding concerns, liaising with external agencies.

Skills

Experience working with young people or in supported housing

Strong communication skills

Understanding of homelessness and mental health issues

Education

A Level 3 qualification in youth work or health and social care

Job description

About The Role

Are you passionate about supporting young people to thrive? As a Night Intensive Housing. Worker, you'll play a vital role in delivering a safe, supportive, and empowering environment for 16 - 25 year olds in our accommodation based service.

You’ll provide professional out of hours support, ensuring the safety and wellbeing of residents, while helping them work towards positive outcomes.

Key Responsibilities

• Provide housing management, welfare advice, and support to help young people sustain jay accommodation.
• Ensure the safety and security of the building and its residents at all times.
• Engage proactively with young people, offering guidance, signposting and emotional support.
• Monitor and maintain accurate records of resident interactions, risk assessments and incidents.
• Conduct room and building_TAB/checks, reporting repairs and ensuring health and safety compliance.
• Respond to emergencies and safeguarding concerns, liaising with external agencies as needed.
• Promote customer involvement through consultation and feedback activities.
• Manage low‐level anti‑social behaviour, and support young people in resolving disputes.

Why Join LiveWest?

• Being part of an Ofsted‑registered service that makes a real difference in young lives.
• A values‑driven culture that prioritises safety, collaboration and continuous improvement.
• Development opportunities – Access training and qualifications to grow your career.
• Inclusive values – We celebrate diversity and are committed to equity and respect.
• A supportive team environment, where you voice is heard and your wellbeing matters.

We have 2 full time positions available working 37 hours per week. These are Monday – Sunday roles with Bank Holidays classed as a normal working day. Interviews for this role will be during November.

For further information about this role, and LiveWest, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to Nun role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Night Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see our candidate information pack) and the following role‑specific skills and experience.

You’re passionate about supporting young people and understand the challenges they face. You’re confident working independently, calm under pressure, and committed to safeguarding and inclusion.

You’ll bring:

• Experience working with young people or in supported housing (paid or voluntary).
• Understanding of issues such as homelessness, mental health, substance misuse, and safeguarding.
• Knowledge of housing and welfare benefits.
• Strong communication and record‑keeping skills.
• A Level 3 qualification (or willingness to work towards one) in youth work, health and social care, or a related field.
• Desirable: Mental Health First Aid, safeguarding training, knowledge of Ofsted supported accommodation regulations.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace isخول welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.