Night Guest Service Specialist

Kew Green Group; Eight Ash Green; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK hotel management company is seeking a Nights Guest Service Assistant to ensure a welcoming experience for guests during overnight shifts at Holiday Inn Colchester. This role requires delivering high service standards, building strong relationships with guests, and handling various responsibilities, including drink service and check-outs. Ideal candidates will have a background in customer service and be attentive to guest needs, with an attractive benefits package that includes discounts and career development opportunities.

Benefits

Discounted hotel stays

Leisure club access

Career development opportunities

Employee Assistance programme

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Genuine passion for delivering outstanding customer service.
• Confidence in working independently during night shifts.

Responsibilities

• Building strong relationships with guests.
• Checking out early arrivals and ensuring accurate billing.
• Supporting the night audit process.

Skills

Customer service

Communication

Problem solving

Technology use

Tools

MS Office

Job description

A leading UK hotel management company is seeking a Nights Guest Service Assistant to ensure a welcoming experience for guests during overnight shifts at Holiday Inn Colchester. This role requires delivering high service standards, building strong relationships with guests, and handling various responsibilities, including drink service and check-outs. Ideal candidates will have a background in customer service and be attentive to guest needs, with an attractive benefits package that includes discounts and career development opportunities.