Night Duty Manager

Dalata Hotel Group; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group in Bristol seeks a Night Duty Manager to oversee night operations, ensuring exceptional customer service and safety for guests. In this role, you will manage guest relations, handle health and safety checks, and perform front office duties including night audits. Candidates should have at least 2 years of experience in a customer-facing role, strong organizational and teamwork skills, and familiarity with hotel management systems. This position offers competitive benefits including development opportunities.

Benefits

Free employee meals on duty

50% Off F&B in all properties

Employee assistance programme

Cycle to Work Scheme

Qualifications

• 2+ years experience in a customer-facing role is essential.
• Previous Nights or hotel reception experience is necessary.
• Strong organisational skills to oversee and delegate tasks.

Responsibilities

• Ensure smooth hotel operations and customer service at night.
• Manage guest relations and health & safety responsibilities.
• Perform front office duties including night audits.

Skills

Customer service skills

Organizational skills

Teamwork

Initiative

Computer skills

Tools

Opera

Job description

Night Duty Manager

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty.
• 50% Off F&B in all properties.
• €/£60 employee rate on rooms for all Dalata-owned hotels.
• 30% off rate for your Friends & Family.
• Extra AL day for every year worked (5 days to a maximum of 5 days).
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information).
• Development Opportunities through our Dalata Academy- support your career journey.
• Staff Appreciation Initiatives, fun team-building activities and regular charity events.

Your Job:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
• Guest relations.
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid.
• Performed front Office duties, including running the night audit report and checking and check-out guests.
• Supervising, assisting and supporting the role of the night porter.
• Food & Beverage service at night.
• Ensuring meeting rooms are set to the correct standard.
• Contribute to the efficient running of the hotel.

What You Will Need:

• Previous Nights or hotel reception experience is essential.
• At least 2 years of experience working in a customer/guest-facing position.
• Good computer skills and knowledge of Opera would be an advantage.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please contact the HR Manager or the hiring in property that is advertising.