Network and Customer Services Technician

Pennon Group; Plymouth; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading water service provider is seeking a Network and Customer Service Technician in Plymouth. This full-time role involves maintaining water networks, ensuring customer satisfaction, and preventing supply interruptions. Candidates need strong customer service skills and must hold five GCSEs. Additional qualifications in water sectors are a plus. Competitive salary, training opportunities, and excellent benefits like generous leave and pension plan are offered. Closing date is 27th January 2026.

Benefits

Generous holiday allowance

Employee share schemes

Cycle to Work scheme

Employee Assistance Programme

Various discounts through Perkbox

Competitive pension plan

Qualifications

• Full clean UK Drivers Licence is mandatory.
• Experience in Water Distribution preferred.
• Willing to respond to urgent operational issues out of hours.

Responsibilities

• Provide excellent service to customers through maintenance of the water network.
• Prevent and address supply interruptions promptly.
• Collaborate with colleagues and contractors for network operations.

Skills

Customer service

Maintenance

Teamwork

Problem solving

Education

Five GCSEs (or equivalent) at grades A-C, including Maths and English

Tools

Streetworks qualifications

NVQ in Water networks discipline

Job description

# Network and Customer Services TechnicianPaignton, England /Operations and Supply Chain /Permanent full-time## Network and Customer Services Technician**Join South West Water – Where Your Skills Make a Difference****net-zero by 2030**, protecting local wildlife, and working hand-in-hand with communities across the South West.If you’re looking for a role where your expertise keeps essential services running, where every day brings new challenges, and where your work truly matters—this is it.We are excited to present a fantastic career opportunity available for a **Network and Customer Service Technician** to join our team based in **Plymouth**. This is a **37 hour per week, full-time permanent role**, with a competitive starting salary of **£26927 per annum**. In the development of this role, you will be supported with a Networks & Leakage levels 1 to 5 progression scheme where you can receive up to **£35,036 per annum**, plus, overtime opportunities, company van + rewards.**About the role:**As a Water Network and Customer Service Technician, you will provide a high level and dedicated service to our customers through network operation and maintenance. The ideal candidate will use a hand-on approach to resolve contacts within a timely seamless manner and support our partners to guarantee they deliver repair and maintenance outputs in a safe, cost effective and innovative way.Collaboration and teamwork with the wider Drinking Water Services team will be key to ensure our vital water supply network is effectively maintained and recorded. Due to the nature of the role, you will be required to participate in a rota standby and other flexible working arrangements.**Progression Scheme:**Our comprehensive employment package includes enrolment in a tailored progression scheme framework. This scheme includes qualifications, skills, and experiences designed to help you advance to a Level 3 Diploma in Water Operations or a Management discipline. The Company fully covers the **£7,280** training costs for industry-recognized professional qualifications and licenses, offering scope for further growth within the Water Industry## What you'll be doing- Undertake the provision of good relations with customers, regulatory authorities, other bodies and colleagues by working within the required levels of customer service. You’ll take personal ownership of customer queries and complaints, seeing them through to appropriate conclusion.- Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality, always meeting the levels of service we’ve committed to in the company’s business plan – the Outcome Delivery Incentives (ODI’s) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record keeping tools.- Work diligently to prevent Supply Interruption (SI) events but where they do occur, thoroughly enable all known mitigations and processes i.e. safe zoning, deployment of Alternative Water Supply technologies and teams and information capture – event records and data loggers.- To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations, maintaining our customers confidence in our product.- Work with the wider Drinking Water Services teams, partner and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary, including: O&M activity, cyclic maintenance, flushing & filtering, No-Dig repairs and replacements i.e. Stop Tap replacement/rewashering, Melco Installs, supply and bulk meter replacements, pressure control valves, leak detection and more## What we're looking for- Essentials- Five GCSEs (or equivalent) at grades A-C, including Maths, English- Full clean UK Drivers Licence- Desirables- ONC / City and Guilds in relevant subject/NVQ in a Water networks discipline.- Streetworks qualified, New Roads and Street Works Act (practitioner and supervisory) units 2 & 10.- Relevant experience in Water Distribution activity preferred.- Experience in standby rotations and responding to urgent operational issues, with an expectation to work out of hours to support the network## What's in it for you- At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:- Generous holiday allowance plus bank holidays- Buy or sell annual leave to offer you extra flexibility- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme- We offer free car parking at most of our sites- Take up to 26 weeks’ additional maternity leave- Share your parental leave and split your time off to care for your child how you choose- Invest in Pennon Group plc through our employee share schemes- We support our people by offering a free, confidential Employee Assistance Programme- Look after your wellbeing with our Champion Health support platform- Enjoy free eye tests and discounts on frames and lenses at Specsavers- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more- A discretionary Bonus- Competitive Contributory Pension- And plenty more!**Closing Date: 27th January 2026****Be yourself, we like it that way.** Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.**Our core values which are essential to our success are:****Be Rock Solid** - Build trust and be trusted. Be the one we all look to and can depend on.**Be You** - We want you to bring your best everyday. Be yourself and make your mark in your individual way.**Be the Future** - Embrace change. Drive Progress. Own the challenge.