Neighbourhoods Housing Officer

1 Livewest; Plymouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent housing association in Plymouth is looking for a dedicated Housing Officer to manage customer relationships across Plymouth and South Hams. You will provide exceptional customer service, handle tenancy management, and support community development initiatives. Strong social housing experience and willingness to obtain CIH Level 4 qualification are essential. This is a full-time, permanent role offered with hybrid working options and several generous benefits, including extensive annual leave and health perks.

Benefits

Hybrid working arrangement

Generous annual leave

Up to 9% pension contributions

Health care cash plan

Access to discounted gym memberships

Learning and development opportunities

Family support policies

Wellbeing programs

Paid volunteering days

Qualifications

• Experience in social housing with tenancy and estate management.
• Strong interpersonal skills to manage customer relationships.
• Excellent organizational skills in a fast-paced environment.

Responsibilities

• Manage customer queries and tenancy agreements.
• Oversee estate standards and service contracts.
• Engage residents in community development.

Skills

Customer focus

Interpersonal skills

Organizational skills

Education

CIH Level 4 qualification (or willingness to achieve)

Tools

Full UK driving licence

Job description

About The Role

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step inгыл housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

As a Housing Officer, you will be the primary relationship manager for our customers in across our Plymouth and South Hams patch. You'll deliver front line customer service, respond to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

Key Responsibilities

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign‑ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the safeguarding of شهری customers.
• Oversee estate standards and service contract to ensure value for money and a high‑quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

Why Join LiveWest

• You will be part of a forward‑thinking housing association, focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

This role is being offered on a full time, permanent basis. This is a field based role in the Plymouth and South Hams area.

This is a unique and exciting opportunity. We are open to different working patterns for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.

The interview process will commence with a virtual interview with our Talent Acquisition team, followed by a further short Activity shortlisting exercise and an in‑person interview. For the second stage is to be confirmed.

About The Candidate

To be successful in your application for the role of Housing Officer – Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in social housing with experience of tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast‑paced environment.
• Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
• Hold a!] full UK driving licence and access to a suitable vehicle.

Please note: we are unable to provide a CoS for this role; therefore, you must have the right to work in the UK for the full duration of this role, without requiring a CoS.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 2‑3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver kebutuhan exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the ഗ്രാമ communities we serve.

Inclusion at LiveWest

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their gebraucht potential. Together, we are building brighter futures for everyone. In LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive.

As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and ilọ accessible to all.

We welcome individuals of all between backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and ');