Multiskilled Banking Advisor

Nationwide Building Society; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading building society in the UK seeks a Customer Representative for the Newport branch. This full-time role involves providing exceptional customer service across various channels, including in-person, by phone, and online. Candidates should be comfortable using digital tools and able to handle banking and savings inquiries. The position requires building relationships with clients and a strong commitment to customer satisfaction. Selected candidates will benefit from comprehensive training and various employee perks.

Benefits

Private medical insurance

Annual performance-related bonus

Competitive pension

Access to health and wellness options

Paid volunteering days

Qualifications

• Ability to support customers through various channels including phone and digital.
• Willingness to work full-time, 35 hours a week, Monday to Saturday.
• Comfort using digital applications and tools.

Responsibilities

• Provide first class customer service in person, via phone, and online.
• Handle transactions and provide support for banking and savings queries.
• Build relationships with customers and solve their inquiries.

Skills

Customer empathy

Communication skills

Problem-solving

Digital tool proficiency

Job description

A leading building society in the UK seeks a Customer Representative for the Newport branch. This full-time role involves providing exceptional customer service across various channels, including in-person, by phone, and online. Candidates should be comfortable using digital tools and able to handle banking and savings inquiries. The position requires building relationships with clients and a strong commitment to customer satisfaction. Selected candidates will benefit from comprehensive training and various employee perks.