Multilingual SaaS CSM: Onboarding & Growth

Phyron AB; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology company in the UK seeks a Customer Success Manager (CSM) fluent in English, Italian, and French. You will ensure maximum value from solutions and maintain client relationships post-sale. Responsibilities include onboarding clients, proactive management, and driving feature adoption while collaborating with various teams to enhance customer satisfaction. The ideal candidate has 3+ years' experience in a SaaS or tech environment. This role provides opportunities for growth, support, and a healthy work-life balance.

Benefits

Competitive compensation

Comprehensive benefits

Generous paid time off

Training and mentorship opportunities

Flexible work arrangements

Qualifications

• 3+ years in a Customer Success, Account Management or Client Services role within a SaaS or tech environment.
• Excellent communication and relationship‑building skills.
• Strong project management and organisational skills.

Responsibilities

• Lead onboarding for new clients, ensuring timely and high‑quality activation.
• Deliver proactive account management to ensure client satisfaction.
• Drive feature adoption and usage through training and support.

Skills

Customer Success

Account Management

Project Management

Communication

CRM tools

Relationship Building

Tools

Salesforce

Job description

A technology company in the UK seeks a Customer Success Manager (CSM) fluent in English, Italian, and French. You will ensure maximum value from solutions and maintain client relationships post-sale. Responsibilities include onboarding clients, proactive management, and driving feature adoption while collaborating with various teams to enhance customer satisfaction. The ideal candidate has 3+ years' experience in a SaaS or tech environment. This role provides opportunities for growth, support, and a healthy work-life balance.