Motor Claims Handler

AXA Insurance Plc; Bolton; Hybrid; GBP 28,000; Full time

Job summary

A leading insurance provider based in Bolton is seeking a Motor Claims Handler to manage claims portfolios, provide customer service, and handle investigations. The role involves working part of the week from home and may require flexible arrangements. The ideal candidate will have experience in motor claims handling and insurance processes, strong communication skills, and the ability to solve problems effectively. This position offers a competitive salary and a range of employee benefits.

Benefits

Competitive annual salary up to £28,000

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Opportunity to buy or sell annual leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Experience working in insurance or understanding of insurance products and processes is essential.
• Must be eligible and authorized to work in the United Kingdom.

Responsibilities

• Manage a portfolio of claims and provide accurate information to customers.
• Investigate claims and make appropriate policy decisions.
• Recommend proper use of claims management processes.
• Contribute to improvements in claims processes for efficiency.
• Remain calm while assisting customers in challenging situations.

Skills

Previous experience handling Motor claims up to a value of £10,000

Ability to connect and communicate clearly

Quick problem-solving skills

Capable of negotiating settlements

Team collaboration skills

Job description

We have an exciting opportunity for a Motor Claims Handler to start a rewarding career with AXA Commercial based in our Bolton office. As part of our Commercial Claims team, you’ll help customers and brokers of AXA Commercial in the UK. You’ll take pride in working as part of an effective team and we’ll provide you with the opportunity to learn about new claims products. You’ll have excellent communication skills and the ability to build great relationships, in order to fully support our customers over the phone. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working Hours & Shift Pattern

Full time, 35 hours per week over 5 days, Monday to Friday between the hours of 9am and 5pm.

Training

You’ll receive a comprehensive onsite induction and a 12‑week training programme at our Bolton Office. After training, once you demonstrate competency, you’ll transition to a hybrid working model, typically starting about six months after your start date, depending on your development and meeting quality and productivity metrics.

What you’ll be doing

• Managing your own portfolio of claims, offering relevant and accurate information to every customer based on your professional expertise and training.
• Carrying out investigation of claims, obtaining quantum information to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes, Credit Hire and using current law to provide a cost‑effective settlement.
• Identify and contribute to improvement in claims processes to ensure optimum efficiency and ability to deliver business results.
• Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

What you’ll bring

• Previous experience handling Motor claims up to a value of £10,000.
• Experience working in insurance/understanding of insurance products and processes.
• Ability to connect and communicate clearly with a variety of people, utilising quick problem‑solving skills.
• Capable of negotiating settlements and resolving disputes effectively.
• Passionate about working as part of a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that, in addition to pre‑employment screening checks, the successful candidate will be subject to background screening every four years with an annual declaration in interim years.

What we offer

• Competitive annual salary of up to £28,000 dependent on experience.
• Annual company & performance‑based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10x annual salary).
• Private medical cover.
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Wellbeing services & resources.
• AXA employee discounts.

To apply, click on the ‘apply for this job’ button. You’ll then need to log in or create a profile to submit your CV.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to sophie.2.guest @axa-uk.co.uk.

Who we are

AXA Commercial protects businesses, from multinationals to micro start‑ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.