Mortgage Support Advocate: Customer Care Specialist

West Brom; West Bromwich; On-site; GBP 26,000; Full time

Job summary

A financial institution in England is seeking a Mortgage Support Advocate to join their team. This role will primarily support Buy to Let customers by providing timely assistance through various communication channels. Key responsibilities include managing customer accounts, offering relevant support, and liaising with third-party suppliers. The ideal candidate will be customer-centric, empathetic, and tech-savvy, with strong communication skills. Competitive salary and generous benefits are offered.

Benefits

Professional development opportunities

Generous holiday allowance

Paid volunteering days

Enhanced maternity/paternity leave

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Perkbox account access

Qualifications

• Positive and supportive attitude towards customers.
• Ability to manage workload and prioritize tasks.
• Willingness to challenge existing policies to improve outcomes.

Responsibilities

• Communicate with customers through various channels.
• Provide accurate information to BTL customers.
• Liaise with third-party suppliers for additional customer support.
• Maintain updated knowledge on regulations and policies.

Skills

Customer centricity

Communication skills

Team spirit

Empathy

Tech-savvy

Job description

A financial institution in England is seeking a Mortgage Support Advocate to join their team. This role will primarily support Buy to Let customers by providing timely assistance through various communication channels. Key responsibilities include managing customer accounts, offering relevant support, and liaising with third-party suppliers. The ideal candidate will be customer-centric, empathetic, and tech-savvy, with strong communication skills. Competitive salary and generous benefits are offered.