Mortgage Adviser

Nationwide Building Society; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading mutual financial institution seeks multiple Mortgage Advisers to provide exceptional service and mortgage solutions to members. You will communicate mainly through video, assisting clients and spotting opportunities for improvements. Candidates must be CeMAP qualified and have a background in mortgage advice. This role allows flexible working, fully remote options, with quarterly team meetings in various locations. Embrace a role that places customer needs at its core and provides a supportive environment for professional growth. Competitive salary from £30,500.

Benefits

Private medical insurance

Competitive pension scheme

Performance-related bonus

Training and development

Life assurance

Access to health and wellness options

Paid volunteering days

Qualifications

• Be fully CeMAP qualified (CeMAP 1, 2 and 3).
• Have mortgage advice experience.
• Evidence good time management skills.
• Have excellent rapport building skills.
• Proven member sales/service experience.

Responsibilities

• Deliver excellent member experience through mortgage advice.
• Guide members through award-winning products.
• Conduct video appointments and assist via telephony when needed.

Skills

CeMAP qualification

Mortgage advice experience

Good time management skills

Excellent rapport building skills

Member sales/service experience

Education

CeMAP 1, 2 and 3

Job description

Location Swindon / Wiltshire Other Locations Dunfermline / Fife Region
Wakefield / West Yorkshire
London / Greater London
Bournemouth / Dorset Salary From £30,500 Contract Permanent ( Full Time ) Reference 1642 Closing Date 23 January 2026

We are looking for multiple Mortgage Advisers to deliver an excellent member experience by identifying and delivering solutions to meet members’ and prospective members’ needs for mortgages and associated products.

The required hours are Monday-Friday 08:00-19:00 & Saturday 08:00–16.00. The operating principles are x4 19:00 finishes and x1 Saturday shift every 2 weeks.

However, your success isn’t based on how long you spend at your desk. That might mean working from home or different Nationwide offices or agreeing a working pattern with your manager to help you balance work and life. We will always strive to find a way that works for everyone.

Therefore, we are happy to consider flexible working patterns to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

The job is fully remote, although you can choose to work at one of our offices or hubs should you wish to. There is also a need to travel to team meetings once per quarter as a minimum, again at one of our offices or hubs. These are located at Swindon, London, Bournemouth, Northampton, Sheffield, Dunfermline, Wakefield, Manchester, Glasgow, Cardiff and Belfast.These trips can be claimed on expenses andIf your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Your prime communication channel will be video to member with telephony as a backup where video is not an option for a member. “In person” appointments will be the exception.

You’ll be guiding members through our range of award-winning products and spotting opportunities to make a real difference. Having recently launched our new simplified mortgage advice journey, the ability to plan and prepare effectively, whilst delivering efficient, succinct advice will be key to your success.

Being a team player, you’ll be keen to share your knowledge with colleagues and members alike. However, you’ll be equally as keen to make the most of your own talents. With employee development in mind, a Mortgage Advice Manager will coach and support you to ensure you’re able to build a successful career and take advantage of the extensive rewards on offer.

You will adhere to a principle-based target operating model ensuring you are there for our members whilst also having the flexibility to balance work and home. While performing your role you’ll find yourself working independently and at times as part of a team.

About you

Our members are important to us, and we want to make sure they feel valued and at ease; whether they are first time buyers or current mortgage holders looking for further advice.

As a minimum requirement you’ll:

Be fully CeMAP qualified (CeMAP 1, 2 and 3)

Have mortgage advice experience

Be able to evidence good time management skills

Have excellent rapport building skills

Have proven Member sales/ service experience

Experience working within the mortgage industry

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight- We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better- We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pensionto help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Life at Nationwide

Some of the things that matter most to us: Delivering fairer finances and having a positive impact on customers' lives. Being truly inclusive. Rewarding high performance.

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